Genus Technologies

Genus helps organizations fully recognize the potential of their technology investment to connect and automate across all platforms.

About Genus Technologies

Genus Technologies has implemented over 1,200 digital transformation solutions to propel organizations forward by simplifying and streamlining operations. In today’s connected world, it’s more crucial than ever to converge all systems and automate workflows across all platforms. Utilize Now Platform to integrate systems of record, including enterprise content management (ECM), content services, intelligent automation, ERPs, portals, legacy systems, and more. We apply our industry knowledge and technical depth to help our clients connect siloed systems and utilize workflows to unlock productivity and drive competitive advantage.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Minneapolis, Minnesota, United States

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.