Guidehouse, Inc

Guidehouse

About Guidehouse, Inc

Guidehouse is a client-centered, mission-driven organization focused on solving today’s most complex issues facing our commercial and public sector clients and our world through collaborative solution design, bold strategy, and innovation that advances conventional thinking. We strive to help our clients succeed, so together we build and nurture trust in society, impact quality of life, enhance global stability, resilience, and sustainability. Guidehouse has deep alliances with leading technology partners, which enable us to bring market-leading solutions to clients and work collaboratively to solve our clients' challenges.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Washington, District Of Columbia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.