HappySignals OY

Leading IT Experience Management Platform for Enterprise IT to manage experiences and make data-driven improvements that matter.

About HappySignals OY

HappySignals is the leading Enterprise B2B SaaS company for IT Experience Management (ITXM™). HappySignals IT Experience Management Platform enables IT to continuously measure experiences end-users are having and effortlessly share real-time experience data with all stakeholders. Using HappySignals, IT leaders can identify focus areas and make data-driven decisions about improving what matters most to end-users. HappySignals discovers the experiences of millions of employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% – more smiles, less time wasted!

Country and Region Coverage

Partner Locations

  • EMEA

    Finland

Headquarters

Helsinki, Southern Finnland, Finland

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.