A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Hatchit Studios Pty Ltd
Hatchit Studios are an Australian boutique IT consultancy that specialises in Digital Transformation and Service Delivery, and are a certified ServiceNow Premier partner.
The boutique nature of our company is something that we are proud of as we have found that as a company grows in its size, the quality of its work has the potential to diminish. To that end, we always aim not to be the biggest, but to be the best.
Our mission is to reduce the risks of improper business processes, increase business output and productivity, and improve the customer experience for our clients by creating a more connected, harmonious environment of people, process, and technology.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Field Service Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
- Suite Certification - HR Professional 3
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 3
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Australia
Partner Locations
-
APJ
Australia
Headquarters
Shell Cove, New South Wales, Australia
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
Product Line Achievements
- IT Service Management
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.73 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)