Hatchit Studios Pty Ltd

Hatchit Studios are a Premier partner that specialises in Digital Transformation and Service Delivery.

About Hatchit Studios Pty Ltd

Hatchit Studios are an Australian boutique IT consultancy that specialises in Digital Transformation and Service Delivery, and are a certified ServiceNow Premier partner. The boutique nature of our company is something that we are proud of as we have found that as a company grows in its size, the quality of its work has the potential to diminish. To that end, we always aim not to be the biggest, but to be the best. Our mission is to reduce the risks of improper business processes, increase business output and productivity, and improve the customer experience for our clients by creating a more connected, harmonious environment of people, process, and technology.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


Partner Locations

  • APJ



Shell Cove, New South Wales, Australia

ServiceNow Partner Type

Services, Technology

Product Line Achievements

IT Service Management


Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.6 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.