A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About HCL Technologies Ltd.
HCL Tech technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.4 billion for 12 months ended 31st Dec, 2018.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
ServiceNow Expertise
-
Certified Master Architect (CMA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 15
- Certified Implementation Specialist – Field Service Management 9
- Suite Certification - CSM Professional 5
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 9
- Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 16
- Suite Certification - HR Professional 8
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 13
- Certified Implementation Specialist – Software Asset Management 24
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 61
- Certified Implementation Specialist – Event Management 42
- Certified Implementation Specialist – Service Mapping 27
IT Service Management
- Certified Implementation Specialist – IT Service Management 100
- Suite Certification - ITSM Professional 23
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 47
Security Operations
- Certified Implementation Specialist – Security Incident Response 4
- Certified Implementation Specialist – Vulnerability Response 6
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 9
- Certified Implementation Specialist – Project Portfolio Management 12
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
-
APJ
Australia, India
-
EMEA
France, United Kingdom, United Arab Emirates
ServiceNow Resale Territories
-
AMS
United States
-
APJ
Taiwan, Indonesia, Australia, India, Singapore
-
EMEA
Sweden, The Netherlands, Switzerland, France, United Kingdom, United Arab Emirates, Denmark
ServiceNow Service Provider Territories
-
AMS
Canada, United States, Brazil, Mexico
-
APJ
South Korea, Hong Kong, Macau, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines
-
EMEA
Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Liechtenstein, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Israel, Norway, Poland, South Africa
Partner Locations
-
AMS
United States
-
APJ
Australia, India
-
EMEA
France, United Kingdom, United Arab Emirates
ServiceNow Assure
Headquarters
Delhi, New Delhi, India
ServiceNow Partner Type
Sales, Service Provider, Services, Technology
Product Line Achievements
IT Operations Management, IT Service Management, IT Asset Management
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.48 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.