HCL Technologies Ltd.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

About HCL Technologies Ltd.

HCL Tech technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.4 billion for 12 months ended 31st Dec, 2018. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 21
  • Certified Implementation Specialist – Field Service Management 11
  • Suite Certification - CSM Professional 7
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 11
  • Certified Implementation Specialist – Vendor Risk Management 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 34
  • Suite Certification - HR Professional 11
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 14
  • Certified Implementation Specialist – Software Asset Management 21
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 73
  • Certified Implementation Specialist – Event Management 51
  • Certified Implementation Specialist – Service Mapping 25
IT Service Management
  • Certified Implementation Specialist – IT Service Management 124
  • Suite Certification - ITSM Professional 29
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 5
  • ServiceNow Certified Application Developer 195
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 8
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 17
  • Certified Implementation Specialist – Project Portfolio Management 16

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Australia, India, Malaysia

  • EMEA

    France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    South Korea, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia

  • EMEA

    Ireland, Sweden, The Netherlands, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Germany

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    South Korea, Hong Kong, Macau, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Liechtenstein, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Israel, Norway, Poland, South Africa

Partner Locations

  • AMS

    United States

  • APJ

    Australia, India, Malaysia

  • EMEA

    France, United Kingdom, United Arab Emirates


Delhi, New Delhi, India

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Service Management
  • Accreditation
  • AppStore
  • IT Operations Management
  • IT Asset Management
  • Certification
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.19 out of 5 from Responses

ServiceNow Store

App(s): 3

Integration(s): 2

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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