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HCL Technologies Ltd.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

About HCL Technologies Ltd.

HCL Tech technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.4 billion for 12 months ended 31st Dec, 2018. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 16
  • Certified Implementation Specialist – Field Service Management 10
  • Suite Certification - CSM Professional 5
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 10
  • Certified Implementation Specialist – Vendor Risk Management 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 21
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 15
  • Certified Implementation Specialist – Software Asset Management 23
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 64
  • Certified Implementation Specialist – Event Management 40
  • Certified Implementation Specialist – Service Mapping 26
IT Service Management
  • Certified Implementation Specialist – IT Service Management 111
  • Suite Certification - ITSM Professional 24
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 79
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 9
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 11
  • Certified Implementation Specialist – Project Portfolio Management 16

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Australia, India, Malaysia

  • EMEA

    France, United Kingdom, Saudi Arabia, United Arab Emirates

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia

  • EMEA

    Sweden, The Netherlands, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    South Korea, Hong Kong, Macau, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Liechtenstein, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Israel, Norway, Poland, South Africa

Partner Locations

  • AMS

    United States

  • APJ

    Australia, India, Malaysia

  • EMEA

    France, United Kingdom, United Arab Emirates

ServiceNow Assure

Headquarters

Delhi, New Delhi, India

Partner Website
ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, IT Operations Management, IT Asset Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.25 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.