HCL Technologies Ltd.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

About HCL Technologies Ltd.

HCL Tech technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.4 billion for 12 months ended 31st Dec, 2018. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 15
  • Certified Implementation Specialist – Field Service Management 9
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 8
  • Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 8
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 12
  • Certified Implementation Specialist – Software Asset Management 16
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 9
  • Certified Implementation Specialist – Project Portfolio Management 8
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 39
  • Certified Implementation Specialist – Event Management 19
  • Certified Implementation Specialist – Service Mapping 29
IT Service Management
  • Certified Implementation Specialist – IT Service Management 88
  • Suite Certification - ITSM Professional 15
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 19
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Australia, India

  • EMEA

    France, United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    Australia, India, Singapore

  • EMEA

    Sweden, The Netherlands, Switzerland, France, United Kingdom, Denmark

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    South Korea, Hong Kong, Macau, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Liechtenstein, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Israel, Norway, Poland, South Africa

Partner Locations

  • AMS

    United States

  • APJ

    Australia, India

  • EMEA

    France, United Kingdom

ServiceNow Assure

Headquarters

Delhi, New Delhi, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.32 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.