A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Hexaware Technologies Inc
Hexaware is the fastest growing next generation IT Services, Solutions & Business Process services company with global delivery capabilities and focused automation led operating model. We are a Gen 4 IT services provider moving away from traditional labor arbitrage to automation arbitrage which has prompted advisors and analysts such as ISG to refer to us as “Digital David” (David vs Goliath). We have 29+ years of experience in the IT industry and have pioneered the delivery of IT services to establish ourselves as a preferred IT partner for customers looking for specialized solutions in today's global marketplace. Hexaware’s Service Now Practice boasts of a large pool of expert hybrid consultants who understand how processes and platform blend together. Our team of certified implementation specialists and ITIL experts with extensive experience on multiple implementations, integrations and development projects is well suited to be the go-to partner in your Service Now adaption journey.
Offerings and Solutions
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 4
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 3
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 8
- Suite Certification - HR Professional 2
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 13
- Certified Implementation Specialist – Event Management 7
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 5
Now Platform App Engine
- ServiceNow Certified Application Developer 10
Security Operations
- Certified Implementation Specialist – Security Incident Response 4
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 6
- Certified Implementation Specialist – Project Portfolio Management 7
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
Hong Kong, Singapore
ServiceNow Resale Territories
-
AMS
Canada, United States
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APJ
Hong Kong, Singapore
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EMEA
United Kingdom
ServiceNow Service Provider Territories
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AMS
Canada, United States
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APJ
Hong Kong, Japan, Australia, India, Singapore
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EMEA
Sweden, The Netherlands, Switzerland, France, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany
Partner Locations
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AMS
United States
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APJ
Hong Kong, Singapore
Headquarters
Iselin, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
Industry
- Education
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.21 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)