Hexaware Technologies Inc

Next Generation Automation Led IT Services Provider..

About Hexaware Technologies Inc

Hexaware is the fastest growing next generation IT Services, Solutions & Business Process services company with global delivery capabilities and focused automation led operating model. We are a Gen 4 IT services provider moving away from traditional labor arbitrage to automation arbitrage which has prompted advisors and analysts such as ISG to refer to us as “Digital David” (David vs Goliath). We have 29+ years of experience in the IT industry and have pioneered the delivery of IT services to establish ourselves as a preferred IT partner for customers looking for specialized solutions in today's global marketplace. Hexaware’s Service Now Practice boasts of a large pool of expert hybrid consultants who understand how processes and platform blend together. Our team of certified implementation specialists and ITIL experts with extensive experience on multiple implementations, integrations and development projects is well suited to be the go-to partner in your Service Now adaption journey.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 5
  • Certified Implementation Specialist – Project Portfolio Management 7
IT Operations Management
  • Certified Implementation Specialist – Discovery 16
  • Certified Implementation Specialist – Event Management 9
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    Hong Kong, Singapore

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    Hong Kong, Singapore

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    Hong Kong, India

  • EMEA

    Sweden, Switzerland, United Kingdom, Germany

Partner Locations

  • AMS

    United States

  • APJ

    Hong Kong, Singapore

ServiceNow Assure

Headquarters

Iselin, New Jersey, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.83 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.