ICF

Strategic Consulting for a Digital World

About ICF

ICF is a global consulting and digital services company, but we are not your typical consultants. We combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change, and shape the future. With +7,000 people across +70 countries, we solve complex problems in unique ways.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 7
  • Suite Certification - CSM Professional 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 17
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 7
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 5
  • Certified Implementation Specialist – Project Portfolio Management 11
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 27
  • Suite Certification - ITSM Professional 15
Now Platform App Engine
  • ServiceNow Certified Application Developer 53
Security Operations
  • Certified Implementation Specialist – Security Incident Response 5
  • Certified Implementation Specialist – Vulnerability Response 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.