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ICG Automation

ICG solutions provide business visibility, operational awareness and a service driven focus for public and private cloud through automation.

About ICG Automation

The path to digital modernization requires a partner that understands your pain points in the field, has built solutions to rectify them, and continues to innovate ways to optimize your day to day IT operations. ICG specializes in bringing different cloud solutions together through automation providing the visibility and awareness you need to make important decisions in real time. With a team of infrastructure experts that have extensive automation and programming experience, we root cause your issues and develop long lasting and scalable solutions. As an expert 3rd party ServiceNow integrator, we have worked with countless customers to help centralize the most critical data points across multiple systems for better manageability, enabling IT administrators to access cloud resources quicker and increase productivity. The result is unprecedented flexibility and manageability of enterprise cloud solutions. For more information please visit https://icgautomation.com/.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Build Partner

Accreditations

  • Sales Accreditation
    1
  • Delivery Accreditation
    4

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Partner Website
Headquarters

Aventura, Florida, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Platform
  • Consulting & Implementation Premier
Product Line Achievements
  • Accreditation
  • Certification
  • AppStore
Industry
  • Education
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
ServiceNow Store

App(s): 3

Integration(s): 1

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.