InfoBeans Inc.

Specialists in ServiceNow post-implementation and ongoing support

About InfoBeans Inc.

InfoBeans is in the software development business since the year 2000 and with our 1400+ strong team, we have been helping enterprises with application development, implementation, and ongoing support. We help not only with reducing the cost of ServiceNow implementation and customization to suit your business needs but also provide the continuity with sustenance at affordable prices. Our highly qualified and certified team of engineers is available in the US, Germany, Dubai, and India and can help with your ServiceNow needs round-the-clock, globally.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 9
  • Certified Implementation Specialist – Event Management 6
IT Service Management
  • Certified Implementation Specialist – IT Service Management 15
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • EMEA

    Switzerland, Hungary, Liechtenstein, Germany, Czech Republic, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    Austria, Switzerland, Hungary, Liechtenstein, Germany, Czech Republic, Poland

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Danville, California, United States

ServiceNow Partner Type

Sales, Services, Technology

Customer Satisfaction Score

4 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.