Infosys Limited

Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.

About Infosys Limited

Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys. Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow. Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner
Service Provider Partner
Build Partner
Built With ServiceNow Offerings
Global Industry Solutions – Manufacturing Partner of the Year
Americas Service Provider Partner of the Year
APJ Regional Partner Award 2022
EMEA Regional Partner Award 2022
Global Partner Award 2021
APJ Regional Partner Award 2021
Americas Regional Partner Award 2021
Global Partner Award 2020
Americas Regional Partner Award 2020

Offerings and Solutions

view more - Banking Complaints Management
Customer Experience
Banking Complaints Management
view more - GBS
Employee Experience
view more - Intent-Based Service Order Management
Customer Experience
Intent-Based Service Order Management
view more - Live Operations
Customer Experience
Live Operations
view more - Field Service Management powered by CareAR
Customer Experience
Field Service Management powered by CareAR

ServiceNow Expertise

  • Certified Master Architect (CMA)

    Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 66
  • Certified Implementation Specialist – Field Service Management 12
  • Suite Certification - CSM Professional 23
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 22
  • Certified Implementation Specialist – Vendor Risk Management 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 191
  • Suite Certification - HR Professional 52
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 43
  • Certified Implementation Specialist – Software Asset Management 48
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 106
  • Certified Implementation Specialist – Event Management 57
  • Certified Implementation Specialist – Service Mapping 25
IT Service Management
  • Certified Implementation Specialist – IT Service Management 271
  • Suite Certification - ITSM Professional 120
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 4
  • ServiceNow Certified Application Developer 199
Security Operations
  • Certified Implementation Specialist – Security Incident Response 15
  • Certified Implementation Specialist – Vulnerability Response 13
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 29
  • Certified Implementation Specialist – Project Portfolio Management 24

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    Czech Republic

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Hong Kong, Thailand, Australia, India, Singapore, Philippines, Vietnam, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    United Kingdom, Belgium, Czech Republic


Bengaluru, Karnataka, India

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
  • Built with ServiceNow Offerings
Product Line Achievements
  • Certification
  • AppStore
  • Accreditation
  • IT Service Management
  • IT Operations Management
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.47 out of 5 from Responses

ServiceNow Store

App(s): 1

Integration(s): 6

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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