Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys. Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow. Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.
Infosys Limited
Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.
Contact Partner Visit Website Customer satisfaction score 4.09 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 13 See all applications and solutions Headquarters Bengaluru, Karnataka, India
Infosys Limited Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Focus Industries Location Resources
About Infosys Limited Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys. Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow. Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment Global Elite The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
 Offering(s) 13 Customer Experience Live Operations Get Offering Hyperautomation and Low Code Rapid Application Modernization Get Offering Technology Excellence Infosys ESM Cafe Get Offering Technology Excellence Infosys Environmental Social and Governance (ESG) Get Offering Employee Experience Infosys Legal Services Delivery Get Offering Customer Experience Source to Pay Get Offering Customer Experience Intent-Based Service Order Management Get Offering Customer Experience Infosys Customer Relationship Management Get Offering Customer Experience Infosys Treasury Management Onboarding Get Offering Employee Experience Infosys HR Service Delivery Get Offering Customer Experience Banking Complaints Management Get Offering Employee Experience GBS Get Offering Customer Experience Infosys Reconciliation Offering Get Offering View All
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1189 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.25 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 32 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 29 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 3.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 34 Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 1189 Clinical Device Management (CDM) Clinical Device Management 1 Customer Service Management (CSM) Suite Certification - CSM Professional 131 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 33 Enterprise Architecture Implementation Delivery Accreditation 6 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 36 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 20 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 124 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 195 ITOM Health Certified Implementation Specialist – Event Management 113 ITOM Visibility Certified Implementation Specialist – Discovery 32 Certified Implementation Specialist – Service Mapping 32 ITSM Pro Micro-Certification – DevOps Change Velocity 8 Suite Certification - ITSM Professional 8 ITSM Standard Certified Implementation Specialist – IT Service Management 34 Micro-Certification - CMDB Health 42 Micro-Certification - Configure the CMDB 42 Micro-Certification - Service Portal 42 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 196 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 57 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 87 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 268 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 4 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 7 Certified Implementation Specialist – Third-party Risk Management (TPRM) 6 Security Incident Response Certified Implementation Specialist – Security Incident Response 31 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 89 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 17 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 67 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 36 Workflow Data Fabric Suite Certification - Workflow Data Fabric 6
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s) 8 Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 38
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 547 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 1615 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 1938
Awards View All
Focus industries
Self-declared by partner.
Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, United States Sao Paulo, Brazil | Ottawa, Canada | Richardson, Rockville, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Finland, France, United Kingdom, Hungary, Ireland, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden Prague, Czech Republic | London, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Mexico, United States Sao Paulo, Brazil | Ottawa, Canada | Richardson, Rockville, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, New Zealand, Philippines, Singapore, Thailand, Vietnam Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden Prague, Czech Republic | London, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas Brazil, United States Sao Paulo, Brazil | Richardson, Rockville, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, New Zealand, Philippines, Singapore Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore Europe, Middle East & Africa Bulgaria, Czech Republic, Denmark, Norway Prague, Czech Republic
Partner resources and collateral
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program