A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys.
Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow.
Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
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Certified Master Architect (CMA)
6 -
Certified Technical Architect (CTA)
9
Accreditations
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Presales Accreditation328
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Sales Accreditation360
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Delivery Accreditation675
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 66
- Certified Implementation Specialist – Field Service Management 12
- Suite Certification - CSM Professional 23
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 22
- Certified Implementation Specialist – Vendor Risk Management 6
HR Service Delivery
- Certified Implementation Specialist – Human Resources 191
- Suite Certification - HR Professional 52
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 43
- Certified Implementation Specialist – Software Asset Management 48
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 4
- Certified Implementation Specialist – Discovery 106
- Certified Implementation Specialist – Event Management 57
- Certified Implementation Specialist – Service Mapping 25
IT Service Management
- Certified Implementation Specialist – IT Service Management 271
- Suite Certification - ITSM Professional 120
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 4
- ServiceNow Certified Application Developer 199
Security Operations
- Certified Implementation Specialist – Security Incident Response 15
- Certified Implementation Specialist – Vulnerability Response 13
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 29
- Certified Implementation Specialist – Project Portfolio Management 24
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States, Brazil
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APJ
India, Singapore
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EMEA
Czech Republic
ServiceNow Resale Territories
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AMS
Canada, United States, Brazil
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APJ
Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand
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EMEA
Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Hungary, France, United Kingdom, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland
ServiceNow Service Provider Territories
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AMS
Canada, United States, Brazil
-
APJ
Hong Kong, Thailand, Australia, India, Singapore, Philippines, Vietnam, New Zealand
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EMEA
Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland
Partner Locations
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AMS
United States, Brazil
-
APJ
India, Singapore
-
EMEA
United Kingdom, Belgium, Czech Republic
Headquarters
Bengaluru, Karnataka, India
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
- Built with ServiceNow Offerings
Product Line Achievements
- Certification
- AppStore
- Accreditation
- IT Service Management
- IT Operations Management
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
- Next Gen Authorized Training
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.47 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.