Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys.
Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow.
Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.
Infosys Limited
Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.
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Customer satisfaction score
4.11 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow Store
Solution(s)
10
Offering(s)
13
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Headquarters
Bengaluru, Karnataka, India
Infosys Limited
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Awards
Focus Industries
Location
Resources
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys.
Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow.
Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Global Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Global Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Global Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Global Elite
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
Offering(s)
13
Customer Experience
Live Operations
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Hyperautomation and Low Code
Rapid Application Modernization
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Technology Excellence
Infosys ESM Cafe
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Technology Excellence
Infosys Environmental Social and Governance (ESG)
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Employee Experience
Infosys Legal Services Delivery
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Customer Experience
Source to Pay
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Customer Experience
Intent-Based Service Order Management
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Customer Experience
Infosys Customer Relationship Management
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Customer Experience
Infosys Treasury Management Onboarding
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Employee Experience
Infosys HR Service Delivery
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Customer Experience
Banking Complaints Management
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Employee Experience
GBS
Get Offering
Customer Experience
Infosys Reconciliation Offering
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
App Engine
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.75
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
1245
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.33
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
195
ITOM Visibility
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
6
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.25
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
30
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
34
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
3.9
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
34
Software Asset Management (SAM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
4
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.75
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
92
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer (CAD)
1245
Clinical Device Management (CDM)
Clinical Device Management
1
Customer Service Management (CSM)
Suite Certification - CSM Professional
135
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management (CIS-APM) - Retiring Soon
29
Enterprise Architecture Implementation Delivery Accreditation
6
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management (CIS-FSM)
38
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
21
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
126
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional
2
Human Resources (HR)
Suite Certification - HR Professional
195
ITOM Health
Certified Implementation Specialist – Event Management (CIS-EM)
122
ITOM Visibility
Certified Implementation Specialist – Discovery (CIS-DISCO)
30
Certified Implementation Specialist – Service Mapping (CIS-SM)
30
ITSM Pro
Micro-Certification – DevOps Change Velocity
8
Suite Certification - ITSM Professional
8
ITSM Standard
Certified Implementation Specialist – IT Service Management (CIS-ITSM)
34
Micro-Certification - CMDB Health
42
Micro-Certification - Configure the CMDB
42
Micro-Certification - Service Portal
42
Legal Service Delivery
Delivery Accreditation - Legal Service Delivery
65
Suite Certification - Legal Service Delivery
3
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
194
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
56
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
84
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
275
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
4
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance (CIS-RC)
8
Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)
7
Security Incident Response
Certified Implementation Specialist – Security Incident Response (CIS-SIR)
30
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management (CIS-SAM)
92
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
62
Micro-Certification - Agile and Test Management Implementation
14
Technology Provider Service Management (TPSM)
Suite Certification - Technology Provider Service Management
29
Telecom Service Management (TSM)
Suite Certification - Telecommunication and Media Service Management
30
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response (CIS-VR)
35
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
5
Workplace Service Delivery
Delivery Accreditation - Workplace Service Delivery
29
Suite Certification - Workplace Service Delivery
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
3
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
45
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
692
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
783
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
2290
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
TMT
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, United States
Sao Paulo, Brazil | Ottawa, Canada | Atlanta, Richardson, Rockville, United States
Asia Pacific & Japan
Australia, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan
Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore
Europe, Middle East & Africa
Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Finland, France, United Kingdom, Hungary, Ireland, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden
Prague, Czech Republic | London, United Kingdom
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, Mexico, United States
Sao Paulo, Brazil | Ottawa, Canada | Atlanta, Richardson, Rockville, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, New Zealand, Philippines, Singapore, Thailand, Vietnam
Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden
Prague, Czech Republic | London, United Kingdom
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, United States
Sao Paulo, Brazil | Atlanta, Richardson, Rockville, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, New Zealand, Philippines, Singapore
Docklands, Sydney, Australia | Central, Hong Kong | Bengaluru, India | Chiyoda-ku, Japan | Auckland, New Zealand | Quezon City, Philippines | Singapore, Singapore
Europe, Middle East & Africa
Bulgaria, Czech Republic, Denmark, Norway
Prague, Czech Republic
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Partner Team
Additional resources
ServiceNow Store
Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program
