ins·pi

Transforming together with FREELUCY · Designer · UPM·X

About ins·pi

ins·pi is a global software vendor specializing in Enterprise Architecture & Transformation Management exclusively developing applications on the ServiceNow platform. Our passion is to drive successful enterprise transformation together with our customers, delivering best-in-class solutions and practices.

Country and Region Coverage

Partner Locations

  • EMEA

    Germany

Headquarters

Koln, Nrth Rhine Westfalia, Germany

ServiceNow Partner Type

Sales, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.