Intact Technology, Inc.

We empower you to deliver outcomes through software consulting and managed services that are 100% risk-free, adoption-focused and surprisingly simple.

About Intact Technology, Inc.

Intact Technology is defining the future of work in IT consulting, empowering you to deliver business outcomes through IT operations software consulting and managed services that are 100% risk-free, adoption-focused, and surprisingly simple. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting, and we built it. We've flipped traditional consulting on its head, "bookending" the traditional approach to dramatically improve customer experience and actually create results that last. We are constantly improving in service of our customers, and recently developed Zero-Dollar Implementation packaged offerings to deliver an end-to-end experience for a monthly fixed OpEx investment. When you're ready to act, we're ready to help. Visit intact-tech.com to schedule your FREE 30-minute consultation today.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 2

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Next Gen Authorized Training, Public Sector, Sales, Services

Industry

Financial Services, Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.