Intact Technology is a multiple award-winning Elite ServiceNow Partner with over three decades of experience designing, building, and managing some of the largest and most complex ServiceNow environments in Public Sector and highly regulated industries. We specialize in environments where execution is difficult, and success is mission critical. We've built a model specifically for customers who can't afford to get it wrong. That means fixed-price, outcome-based engagements backed by patent-pending AI-augmented tooling, a methodology refined across hundreds of high-stakes implementations, a team that stays deeply engaged. We don't consider an engagement complete until the outcomes you paid for have been reached, measurably, sustainably, and as intended. Click the 'Contact Partner' button to get in touch with our team or visit our website to learn more about our full range of expertise.
Intact Technology, Inc. Award-winning Elite ServiceNow Partner delivering guaranteed outcomes in complex Public Sector and highly regulated environments. Contact Partner Visit Website Customer satisfaction score 4.86 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Reston, Virginia, United States
Intact Technology, Inc. Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Public Sector Designations Focus Industries Location Resources
About Intact Technology, Inc. Intact Technology is a multiple award-winning Elite ServiceNow Partner with over three decades of experience designing, building, and managing some of the largest and most complex ServiceNow environments in Public Sector and highly regulated industries. We specialize in environments where execution is difficult, and success is mission critical. We've built a model specifically for customers who can't afford to get it wrong. That means fixed-price, outcome-based engagements backed by patent-pending AI-augmented tooling, a methodology refined across hundreds of high-stakes implementations, a team that stays deeply engaged. We don't consider an engagement complete until the outcomes you paid for have been reached, measurably, sustainably, and as intended. Click the 'Contact Partner' button to get in touch with our team or visit our website to learn more about our full range of expertise. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Technology Excellence Rapid IT Modernization Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 3 Now Assist for IT Service Management (ITSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 0 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 10 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 35 Business Continuity Management Micro-Certification - Business Continuity Management 2 Customer Service Management (CSM) Suite Certification - CSM Professional 9 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 11 Human Resources (HR) Suite Certification - HR Professional 12 ITOM Visibility Suite Certification – IT Operations Management Visibility (ITOM Visibility) 1 ITSM Pro Micro-Certification – DevOps Change Velocity 2 Suite Certification - ITSM Professional 2 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 3 Employee Center Accreditation 5 Suite Certification - Data Foundations (CMDB and CSDM) Professional 8 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 8 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 10 Third-party Risk Management Certified Implementation Specialist – Risk and Compliance (CIS-RC) 7 Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 1 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 2
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 4
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 30 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 115 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 69
Awards View All
Public sector designations Self-declared by partner. US Federal Social-Economic Status Certified Small Business US Contract Procurement vehicles General Services Administration Schedule 70 (GSA)
Focus industries Self-declared by partner. Education Financial Services Government Healthcare and Life Sciences Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Reston, United States Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Reston, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Solution Brief Blog: What is an Outcome? Defines what a true business outcome is and how to measure results beyond deliverables. Video CTA Read Story Solution Brief Blog: The Customer Is the Only Metric That Matters Highlights why customer success is the ultimate measure of value, impact, and performance. Video CTA Read Story Partnership Overview AI Outcomes-Based Delivery Model Playbook Outcomes-Based Delivery Model Playbook for ServiceNow partners. Video CTA Read Story Video Knowledge 2026 ServiceNow Interview Knowledge 2026 ServiceNow interview with CEO Jesse White and CRO Vinny Viola. Video CTA Read Story
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program