General Services Administration Schedule 70 (GSA)
About Intact Technology, Inc.
Intact Technology is defining the future of work in IT consulting, empowering you to deliver business outcomes through IT operations software consulting and managed services that are 100% risk-free, adoption-focused, and surprisingly simple. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting, and we built it. We've flipped traditional consulting on its head, "bookending" the traditional approach to dramatically improve customer experience and actually create results that last. We are constantly improving in service of our customers, and recently developed Zero-Dollar Implementation packaged offerings to deliver an end-to-end experience for a monthly fixed OpEx investment. When you're ready to act, we're ready to help. Visit intact-tech.com to schedule your FREE 30-minute consultation today.
Product Line Certifications
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 5
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 3
IT Service Management
- Certified Implementation Specialist – IT Service Management 8
- Suite Certification - ITSM Professional 6
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 2
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
United States
Headquarters
Reston, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
SERVICENOW TRAINING PROGRAM
- Next Gen Authorized Training
Industry
- Financial Services
- Government
Customer Satisfaction Score
4.2 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)