Integrated Global Solutions Limited

IGS - Focus in ITSM, ITOM & DevOps Solution

About Integrated Global Solutions Limited

IGS focuses on developing long-term partnerships with our customers. Our goal is to deliver world class enterprise solutions that benefit our business customers by improving performance, reducing operational costs, facilitating the decision making support and providing the automation. IGS assists organizations to manage their IT to be more aligned with the Business Objectives. We provide IT solutions and consulting services to help IT organizations to achieve their Business goals with the adoption of best practice framework such as ITIL. IGS has delivered ITIL-based Technology and Security Management software solutions for many years and are currently implementing ServiceNow solutions for different organizations and therefore we have extensive experience on implementing both process and technology. Moreover, we have abundant network infrastructure planning/implementation, Big Data/DevOps, Open Source Solution consulting , application development and implementation experience.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong

ServiceNow Resale Territories

  • APJ

    Hong Kong, Macau

Partner Locations

  • APJ

    Hong Kong

ServiceNow Assure

Headquarters

Wan Chai, Hong Kong Island, Hong Kong

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.