A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Integrated Global Solutions Limited
IGS focuses on developing long-term partnerships with our customers. Our goal is to deliver world class enterprise solutions that benefit our business customers by improving performance, reducing operational costs, facilitating the decision making support and providing the automation. IGS assists organizations to manage their IT to be more aligned with the Business Objectives. We provide IT solutions and consulting services to help IT organizations to achieve their Business goals with the adoption of best practice framework such as ITIL.
IGS has delivered ITIL-based Technology and Security Management software solutions for many years and are currently implementing ServiceNow solutions for different organizations and therefore we have extensive experience on implementing both process and technology. Moreover, we have abundant network infrastructure planning/implementation, Big Data/DevOps, Open Source Solution consulting , application development and implementation experience.
ServiceNow Designations & Awards
Accreditations
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Presales Accreditation3
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Sales Accreditation13
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Delivery Accreditation9
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 9
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Hong Kong
ServiceNow Resale Territories
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APJ
Hong Kong, Macau
ServiceNow Service Provider Territories
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APJ
Hong Kong
Partner Locations
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APJ
Hong Kong
Headquarters
Wan Chai, Hong Kong Island, Hong Kong
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Registered
Product Line Achievements
- Accreditation
- Certification
Industry
- Financial Services
- Government
- Telecom Media Technology
Customer Satisfaction Score
3 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.