IPSUM Technology S.C.

IPSUM Technology a boutique ServiceNow Partner

About IPSUM Technology S.C.

IPSUM Technology is a company dedicated to implement and selling ServiceNow solutions. With offices in Mexico and Colombia, we attend the different regions of Latin America. We have extensive experience in ServiceNow solutions from 2013. We have solutions based on ServiceNow for IoT, GRC, Fintech and Security.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

ServiceNow Resale Territories

  • AMS

    Peru, Costa Rica, Colombia, Chile, Mexico

Partner Locations

  • AMS

    Mexico

ServiceNow Assure

Headquarters

Ciudad De Mexico, Distrito Federal, Mexico

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.28 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.