www.itstk.com

Enterprise Service Management consultants with experience in process design and best practices assessment in order to transform your organization

About www.itstk.com

ITSTK es una compañía enfocada en apoyar a sus clientes en la Transformación Digital: mejorando la experiencia de sus clientes, incrementando su productividad y utilizando la tecnología que los haga más eficientes.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Colombia

ServiceNow Resale Territories

  • AMS

    Peru, Colombia

Partner Locations

  • AMS

    Colombia

ServiceNow Assure

Headquarters

Bogota, CUNDINAMARCA, Colombia

ServiceNow Partner Type

Sales, Services

Industry

Financial Services

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.