A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ITC Infotech Inc
ITC Infotech is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry specific alliances and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India’s most admired companies.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
India
ServiceNow Resale Territories
-
AMS
United States
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APJ
India
ServiceNow Service Provider Territories
-
AMS
United States
-
APJ
India
-
EMEA
United Kingdom, Czech Republic
Partner Locations
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AMS
United States
-
APJ
India
Headquarters
Paramus, New Jersey, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
Customer Satisfaction Score
0 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)