iTech AG

Technology solutions that unlock your organization’s potential.

About iTech AG

Founded in 2008, iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations to achieve better, faster and more predictable results. Using a wide range of customized and innovative solutions, we modernize our customers’ systems and processes to help them unlock their true potential. In 2015, iTech AG was certified an 8(a) disadvantaged small business by the U.S. Small Business Administration.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US Federal Socio-Economic Status

Small Disadvantaged Business 8(a) Certified

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Arlington, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.