A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About iTSM Group
The iTSM Group companies operating as ServiceNow Elite Partners include iTSM Consulting GmbH (Germany) as the parent company and its subsidiaries Trusted Quality Switzerland GmbH (Switzerland), Softpoint Trusted Quality GmbH (Austria), iTSM Trusted Quality S.R.L. (Romania), Trusted Quality NL B.V. (Netherlands) and smartvokat Trusted Quality.
All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. With "Inspiring Legal", smartvokat Trusted Quality offers a holistic end-to-end service portfolio that specifically assists companies with legal departments along their digital transformation.
Headquarters of iTSM Consulting GmbH is Bodenheim near Frankfurt am Main. The group currently has more than 200 employees and serves about 750 customers from the economy and public administration.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 15
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 11
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 5
- Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 11
- Suite Certification - HR Professional 4
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 6
- Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 14
- Certified Implementation Specialist – Event Management 5
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 43
- Suite Certification - ITSM Professional 22
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 21
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 10
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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EMEA
Austria, The Netherlands, Switzerland, Liechtenstein, Romania, Germany
ServiceNow Resale Territories
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AMS
United States
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APJ
Japan
-
EMEA
Austria, The Netherlands, Luxembourg, Switzerland, Liechtenstein, Romania, Germany
ServiceNow Service Provider Territories
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AMS
United States
-
APJ
Japan
-
EMEA
Austria, The Netherlands, Luxembourg, Switzerland, France, Liechtenstein, United Kingdom, Belgium, Germany, South Africa
Partner Locations
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EMEA
Austria, The Netherlands, Switzerland, Romania, Germany
Headquarters
Bodenheim, Rhineland Palatinate, Germany
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
- Next Gen Authorized Training
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.19 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)