Jade Global Inc.

Global IT solutions & services company delivering consulting services, business solutions and IT Outsourcing services

About Jade Global Inc.

Jade Global, Inc. (Jade) is a premier global IT solutions & services company headquartered in San Jose, California with offices across US, UK and India. For eight years in a row 2012 - 2018 INC Magazine has recognized Jade as one of the Top Growing Companies. Jade has expertise in a broad array of technologies and services including ServiceNow, ERP (Oracle, NetSuite and SAP), CRM (Salesforce.com), Microsoft, Integration (DellBoomi, MuleSoft, Jitterbit, TIBCO), App Dev/ App Modernization, QA/Testing, Cloud Transformation & Management, Microservices, DevOps, Mobility, UI/UX amongst others. Jade provides a comprehensive capability in Managed Services for Application Management, Infrastructure Management and Cloud Management. Jade has served over 250 satisfied customers in its 15 years of existence.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    India

Partner Locations

  • AMS

    United States

  • APJ

    India

ServiceNow Assure

Headquarters

San Jose, California, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.