Jade Global Inc.

Global IT solutions & services company delivering consulting services, business solutions and IT Outsourcing services

About Jade Global Inc.

Jade Global, Inc. (Jade) is an Elite ServiceNow Partner headquartered in San Jose, California, with Offices across the US, Canada, Austria, Singapore, the UK, and India. Jade understands the significance of supporting innovation-based changes with a methodology and a business case. We have profound, worldwide assets to assist organizations arrange administrations over your endeavor for more noteworthy speed, nimbleness, and effectiveness – all conveyed at scale. We Interface the complete organization to address client needs rapidly and proactively. Convey easy encounters and craved results each time. Jade’s Enterprise Service Management (ESM) Service Line is specialized in ServiceNow Implementations across various modules. Jade has successfully implemented 300+ projects with an overall CSAT rating of 4.17 and has globally 250+ certified ServiceNow consultants. Jade’s expertise in ServiceNow brings custom solutions and implementation accelerators (Jade RightStart, Jade Connect etc.)

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    India

Partner Locations

  • AMS

    United States

  • APJ

    India

ServiceNow Assure

Headquarters

San Jose, California, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.33 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.