Kanini Software Solutions, Inc.

KANINI is a Digital Transformation enabler with a global team of experts in ITSM, ITBM, ITOM, ITAM, SecOps, GRC, CSM, HRSD, FSM and Now Platform.

About Kanini Software Solutions, Inc.

KANINI is a ServiceNow implementation specialist with a global team of experts helping organizations with their Digital Transformation journey. With a time tested 100% on-time delivery, customer referenceability, and Flexible Engagement Models, KANINI's ServiceNow leadership specializes in IT, Customer & Employees workflows and the Now platform. Our expertise include ITBM, ITOM, ITAM, SecOps, GRC, CSM, HRSD and of course ITSM. Our strategically designed Flexible Engagement models allow our customers a wide range of implementation possibilities from Flexible Resourcing model for elastic & economical implementation, Outcome based model for result driven approach and Fully Managed model for complete ownership and high-speed delivery. Serving one of the Top Fortune 100 companies, our implementations, and applications on Now platform are enabling high impact operational efficiency, and saving cost and time for our customers.

Product Line Certifications

IT Service Management
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

ServiceNow Resale Territories

  • APJ

    India

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

  • APJ

    India

Headquarters

Nashville, Tennessee, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Service Provider, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.