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Konversational Consulting Limited

Konversational is a new breed of specialist ServiceNow partner, with a core focus on Customer Workflow.

About Konversational Consulting Limited

Konversational are the Customer Workflow Experts. Our approach merges our unique domain knowledge with our global consultancy experience to create an agile provider focused on relationship and response time to deliver intelligent Customer Workflow solutions. We assist organisations to analyse the way they work to improve and get more from ServiceNow. Our expert teams will release your potential to deliver superior business outcomes.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 8
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 6
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 5
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Ireland, United Kingdom, Germany

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Gibraltar, Ireland, United Kingdom

Partner Locations

  • EMEA

    Ireland

Partner Website
Headquarters

Dublin 2, Dublin, Ireland

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • IT Service Management
  • Now Platform App Engine
  • Customer Service Management
SERVICENOW WORKFLOW ACHIEVEMENTS
  • Customer Workflow
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Retail and Hospitality
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.38 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)