Konversational Consulting Limited

Konversational is a new breed of specialist ServiceNow partner, with a core focus on Customer Workflow.

About Konversational Consulting Limited

Konversational are the Customer Workflow Experts. Our approach merges our unique domain knowledge with our global consultancy experience to create an agile provider focused on relationship and response time to deliver intelligent Customer Workflow solutions. We assist organisations to analyse the way they work to improve and get more from ServiceNow. Our expert teams will release your potential to deliver superior business outcomes.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 5
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Ireland, United Kingdom, Germany

ServiceNow Resale Territories

  • EMEA

    Ireland, United Kingdom

Partner Locations

  • EMEA



Dublin 2, Dublin, Ireland

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management


Education, Energy and Utilities, Financial Services, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.32 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.