General Services Administration Schedule 70 (GSA)
About KPMG, LLP
Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.
ServiceNow Designations & Awards
Industry Solutions
ServiceNow Expertise
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Certified Master Architect (CMA)
14
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 27
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 6
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 56
- Certified Implementation Specialist – Vendor Risk Management 12
HR Service Delivery
- Certified Implementation Specialist – Human Resources 88
- Suite Certification - HR Professional 24
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 5
- Certified Implementation Specialist – Software Asset Management 23
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 34
- Certified Implementation Specialist – Event Management 24
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 219
- Suite Certification - ITSM Professional 57
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 7
- ServiceNow Certified Application Developer 74
Security Operations
- Certified Implementation Specialist – Security Incident Response 30
- Certified Implementation Specialist – Vulnerability Response 24
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 23
- Certified Implementation Specialist – Project Portfolio Management 39
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Argentina, Canada, United States, Brazil, Colombia, Panama, Mexico
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APJ
Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
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EMEA
Austria, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Finland, Norway
ServiceNow Resale Territories
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AMS
Canada, United States, Brazil
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APJ
Hong Kong, Macau, Thailand, Taiwan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand
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EMEA
United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Czech Republic, Finland, Norway
ServiceNow Service Provider Territories
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AMS
United States
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EMEA
United Kingdom
Partner Locations
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AMS
Argentina, Canada, United States, Brazil, Colombia, Panama, Mexico
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APJ
Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
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EMEA
Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway
ServiceNow Assure
Headquarters
New York, New York, United States
ServiceNow Partner Type
Public Sector, Sales, Service Provider, Services, Technology
Product Line Achievements
IT Asset Management, Strategic Portfolio Management, IT Service Management, Now Platform App Engine, HR Service Delivery, Governance, Risk and Compliance, Customer Service Management
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.56 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.