KPMG solutions focus on business outcomes & leverage leading transformational experience to help clients achieve game-changing economics beyond IT.


Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.

ServiceNow Designations & Awards

Global Partner Award 2020
Americas Regional Partner Award 2020
EMEA Regional Partner Award 2020

Industry Solutions

view more - Provider Onboarding and Credentialing
Healthcare and Life Sciences
Provider Onboarding and Credentialing

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 28
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 68
  • Suite Certification - HR Enterprise 17
  • Suite Certification - HR Professional 19
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 10
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Financial Management 2
  • Certified Implementation Specialist – Project Portfolio Management 13
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 16
  • Certified Implementation Specialist – Event Management 13
  • Certified Implementation Specialist – Service Mapping 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 160
  • Suite Certification - ITSM Professional 34
Now Platform App Engine
  • ServiceNow Certified Application Developer 43
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 17

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Resale Territory

  • AMS


  • APJ

    Macau, Thailand, Taiwan, Indonesia, Singapore, Malaysia, Philippines

  • EMEA

    Saudi Arabia, United Arab Emirates, Denmark, Czech Republic

Partner Locations

  • AMS

    Argentina, Canada, United States, Brazil, Colombia, Panama, Mexico

  • APJ

    Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway


New York, New York, United States

ServiceNow Partner Type

Public Sector, Sales, Services, Technology

Product Line Expertise

HR Service Delivery, IT Business Management, Governance, Risk and Compliance, IT Operations Management, IT Service Management


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.68 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.