KPMG, LLP

KPMG solutions focus on business outcomes & leverage leading transformational experience to help clients achieve game-changing economics beyond IT.

About KPMG, LLP

Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.

ServiceNow Designations & Awards

Global Partner Award 2020
Americas IT Workflow Partner of the Year
Americas Regional Partner Award 2020
Americas Transformation Partner of the Year
EMEA Regional Partner Award 2020
EMEA Regional Partner Award 2021
Global Partner Award 2021
Global Transformation Partner of the Year

ServiceNow Expertise

  • Certified Master Architect (CMA)

    14
  • Certified Technical Architect (CTA)

    4

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 29
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 7
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 58
  • Certified Implementation Specialist – Vendor Risk Management 17
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 88
  • Suite Certification - HR Professional 25
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 5
  • Certified Implementation Specialist – Software Asset Management 24
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 35
  • Certified Implementation Specialist – Event Management 19
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 216
  • Suite Certification - ITSM Professional 56
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 7
  • ServiceNow Certified Application Developer 118
Security Operations
  • Certified Implementation Specialist – Security Incident Response 31
  • Certified Implementation Specialist – Vulnerability Response 24
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 18
  • Certified Implementation Specialist – Project Portfolio Management 33

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Argentina, Jamaica, Canada, United States, Brazil, Colombia, Panama, Barbados, Mexico

  • APJ

    Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Finland, Trinidad and Tobago, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Jamaica, St. Lucia, Dominica, Anguilla, Canada, United States, Brazil, Montserrat, St. Kitts and Nevis, Barbados, Antigua and Barbuda, Grenada, Saint Vincent and the Grenadines

  • APJ

    Hong Kong, Macau, Thailand, Taiwan, Kuwait, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Oman, Portugal, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Czech Republic, Finland, Trinidad and Tobago, Norway, Qatar

ServiceNow Service Provider Territories

  • AMS

    Jamaica, St. Lucia, Dominica, Anguilla, United States, Brazil, Montserrat, St. Kitts and Nevis, Barbados, Antigua and Barbuda, Grenada, Saint Vincent and the Grenadines

  • EMEA

    United Kingdom, Trinidad and Tobago

Partner Locations

  • AMS

    Argentina, Jamaica, Canada, United States, Brazil, Colombia, Panama, Barbados, Mexico

  • APJ

    Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Trinidad and Tobago, Norway, Poland

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.64 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.