General Services Administration Schedule 70 (GSA)
About KPMG, LLP
Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
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Certified Master Architect (CMA)
14 -
Certified Technical Architect (CTA)
4
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 29
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 10
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 65
- Certified Implementation Specialist – Vendor Risk Management 16
HR Service Delivery
- Certified Implementation Specialist – Human Resources 101
- Suite Certification - HR Professional 37
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 9
- Certified Implementation Specialist – Software Asset Management 24
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 40
- Certified Implementation Specialist – Event Management 21
- Certified Implementation Specialist – Service Mapping 12
IT Service Management
- Certified Implementation Specialist – IT Service Management 210
- Suite Certification - ITSM Professional 67
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 9
- ServiceNow Certified Application Developer 142
Security Operations
- Certified Implementation Specialist – Security Incident Response 38
- Certified Implementation Specialist – Vulnerability Response 30
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 17
- Certified Implementation Specialist – Project Portfolio Management 38
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Argentina, Jamaica, Canada, United States, Brazil, Colombia, Panama, Barbados, Mexico
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APJ
Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
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EMEA
Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, Iceland, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Finland, Trinidad and Tobago, Norway, Poland, South Africa
ServiceNow Resale Territories
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AMS
Jamaica, St. Lucia, Dominica, Anguilla, Canada, United States, Brazil, Montserrat, St. Kitts and Nevis, Barbados, Antigua and Barbuda, Grenada, Saint Vincent and the Grenadines
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APJ
Hong Kong, Macau, Thailand, Taiwan, Kuwait, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand
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EMEA
The Netherlands, Italy, Oman, Portugal, Iceland, United Kingdom, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Trinidad and Tobago, Norway, Qatar
ServiceNow Service Provider Territories
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AMS
Jamaica, St. Lucia, Dominica, Anguilla, Canada, United States, Brazil, Montserrat, St. Kitts and Nevis, Barbados, Antigua and Barbuda, Grenada, Saint Vincent and the Grenadines
-
EMEA
The Netherlands, Italy, United Kingdom, Trinidad and Tobago
Partner Locations
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AMS
Argentina, Jamaica, Canada, United States, Brazil, Colombia, Panama, Barbados, Mexico
-
APJ
Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
-
EMEA
Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Trinidad and Tobago, Norway, Poland, South Africa
Headquarters
New York, New York, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Global Elite
- Consulting & Implementation Global Elite
- Reseller Global Elite
- Service Provider Global Elite
Product Line Achievements
- Governance, Risk and Compliance
- Now Platform App Engine
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- TMT
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.58 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)