General Services Administration Schedule 70 (GSA)
About KPMG, LLP
Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.
ServiceNow Designations & Awards
Industry Solutions
ServiceNow Expertise
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Certified Master Architect (CMA)
3
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 12
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 3
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 28
- Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 68
- Suite Certification - HR Enterprise 17
- Suite Certification - HR Professional 19
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 10
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 8
- Certified Implementation Specialist – Financial Management 2
- Certified Implementation Specialist – Project Portfolio Management 13
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 16
- Certified Implementation Specialist – Event Management 13
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 160
- Suite Certification - ITSM Professional 34
Now Platform App Engine
- ServiceNow Certified Application Developer 43
Security Operations
- Certified Implementation Specialist – Security Incident Response 8
- Certified Implementation Specialist – Vulnerability Response 17
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Resale Territory
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AMS
Canada
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APJ
Macau, Thailand, Taiwan, Indonesia, Singapore, Malaysia, Philippines
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EMEA
Saudi Arabia, United Arab Emirates, Denmark, Czech Republic
Partner Locations
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AMS
Argentina, Canada, United States, Brazil, Colombia, Panama, Mexico
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APJ
Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
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EMEA
Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway
Headquarters
New York, New York, United States
ServiceNow Partner Type
Public Sector, Sales, Services, Technology
Product Line Expertise
HR Service Delivery, IT Business Management, Governance, Risk and Compliance, IT Operations Management, IT Service Management
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.68 out of 5 from Responses
ServiceNow Store
Target Company Size
5,001 to 10,000
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.