LogicMonitor Inc.

LogicMonitor® is the leading infrastructure intelligence platform for modern and large scale IT environments.

About LogicMonitor Inc.

LogicMonitor® is a leading SaaS‑based performance monitoring platform for Enterprise IT. Out‑of‑the‑box monitoring coverage for 2000+ technologies provides complete visibility into infrastructure spanning on-prem, cloud, and microservices. LogicMonitor’s automated device discovery, preconfigured alert thresholds, and rich, customizable dashboards, come together to give IT teams the speed, flexibility, and actionable insights required to succeed in today’s competitive markets.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Santa Barbara, California, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.