LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 84,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit https://www.ltimindtree.com/
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
    
         
        
        
   
   
   
   
      
    
    
        
        
    
        LTIMindtree Limited
        
    
        
            
    
        
            LTIMindtree is a global technology consulting & solutions company and also a digital transformation partner to enterprises across the globe.
        
    
        
        
            
        
            
                 
    
    
        
        
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               Customer satisfaction score
               
                  4.5 out of 5
                  
                     The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
            	  
               
            
            
            
               
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               Headquarters
               
                  
                     Mumbai, Maharashtra, India
                  
               
            
         
      
   
    
 
    LTIMindtree Limited
     
    
    
        
        
            Contact Partner
        
        
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
            
                Partner Types
            
        
            
                Product Line Achievements
            
        
            
                Product Certifications
            
        
            
                Expertise Classification
            
        
            
                Accreditations
            
        
            
                Focus Industries
            
        
            
                Location
            
        
            
                Resources
            
        
    
 
   
      
    
        About LTIMindtree Limited
        
    
      
         LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 84,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit https://www.ltimindtree.com/
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        Partner Types
        
    
        
            
    
        
            Operates in the following capacities.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Reseller
        
    
        
            
    
        
            Markets and resells ServiceNow products and packaged services.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Premier
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Service Provider
        
    
        
            
    
        
            Delivers as-a-service and managed services to drive customer success at scale.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Elite
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Consulting & Implementation
        
    
        
            
    
        
            Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Elite
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Build
        
    
        
            
    
        
            Builds solutions and apps/integrations made available on the ServiceNow Store.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Registered
            
            
               The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Solutions and offerings
        
    
        
        
            
        
    
         
            
               
                  
   
   
      
         
      
      
    
    
        
        
    
        Built on ServiceNow Solution
        
    
        
            
    
        
            Partners with solutions built on the Now Platform.
        
    
        
        
            
        
    
      
         
            
               Solution(s)
            
            
               23
            
            
         
      
   
                  
                     
                        
    
    
        
            Prototype Eyebrow
        
        
    
        Prototype heading
        
    
        
        
            
                 
    
    
        
        
            Get Solution
        
        
    
    
    
    
    
    
    
    
    
            
        
    
                     
                  
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        Built with ServiceNow Offering
        
    
        
            
    
        
            Partners with offerings built in conjunction with the Now platform.
        
    
        
        
            
        
    
      
         
            
               Offering(s)
            
            
               13
            
            
         
      
   
                  
                     
                        
    
    
        
            Prototype Eyebrow
        
        
    
        Prototype heading
        
    
        
        
            
                 
    
    
        
        
            Get Offering
        
        
    
    
    
    
    
    
    
    
    
            
        
    
                     
                  
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        Product line achievements
        
    
        
            
    
        
            Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
        
    
        
        
            
                 
    
    
        
        
            Explore all ServiceNow Products
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
            
        
            
        
            
        
    
            
                
                    
                        
                        Product Line Achievement not earned 
                    
                
                    
                        
                        Product Line Achievement earned in Geo
                    
                
                    
                        
                        Validated Practice in Geo
                    
                
            
            
                
                    
                        Product Line
                    
                    
                        
                            AMS
                            Americas
                        
                    
                        
                            EMEA
                            Europe, Middle East, Africa
                        
                    
                        
                            APJ
                            Asia Pacific, Japan
                        
                    
                        
                            Global
                            
                        
                    
                
                
                    
                        
                            
                                 Human Resources (HR)
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                2
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.5
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                63
                            
                        
                    
                
                    
                        
                            
                                 ITOM Visibility
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                3
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.67
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                18
                            
                        
                    
                
                    
                        
                            
                                 ITSM Standard
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                3
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.33
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                8
                            
                        
                    
                
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        Product certifications
        
    
        
            
    
        
            Holds one or more ServiceNow credentials and competitive differentiation.
        
    
        
        
            
        
    
         
            
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                        App Engine
                     
                     
                        
                           
                              ServiceNow Certified Application Developer
                              249
                           
                        
                     
                  
               
                  
                     
                        Clinical Device Management (CDM)
                     
                     
                        
                           
                              Clinical Device Management
                              1
                           
                        
                     
                  
               
                  
                     
                        Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - CSM Professional
                              57
                           
                        
                     
                  
               
                  
                     
                        Enterprise Architecture
                     
                     
                        
                           
                              Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
                              16
                           
                        
                     
                  
               
                  
                     
                        Field Service Management (FSM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Field Service Management
                              13
                           
                        
                     
                  
               
                  
                     
                        Financial Services Operations - Banking
                     
                     
                        
                           
                              Suite Certification - FSO Banking and Wealth Management Professional
                              7
                           
                        
                     
                  
               
                  
                     
                        Hardware Asset Management (HAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Hardware Asset Management
                              29
                           
                        
                     
                  
               
                  
                     
                        Human Resources (HR)
                     
                     
                        
                           
                              Suite Certification - HR Professional
                              63
                           
                        
                     
                  
               
                  
                     
                        ITOM Health
                     
                     
                        
                           
                              Certified Implementation Specialist – Event Management
                              42
                           
                        
                     
                  
               
                  
                     
                        ITOM Visibility
                     
                     
                        
                           
                              Certified Implementation Specialist – Discovery
                              18
                           
                        
                           
                              Certified Implementation Specialist – Service Mapping
                              18
                           
                        
                     
                  
               
                  
                     
                        ITSM Pro
                     
                     
                        
                           
                              Micro-Certification – DevOps Change Velocity
                              3
                           
                        
                           
                              Suite Certification - ITSM Professional
                              3
                           
                        
                     
                  
               
                  
                     
                        ITSM Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – IT Service Management
                              8
                           
                        
                           
                              Micro-Certification - CMDB Health
                              11
                           
                        
                           
                              Micro-Certification - Configure the CMDB
                              11
                           
                        
                           
                              Micro-Certification - Service Portal
                              11
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Creator
                     
                     
                        
                           
                              Now Assist for Creator Implementation Delivery Accreditation
                              46
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
                              32
                           
                        
                     
                  
               
                  
                     
                        Now Assist for HR Service Delivery (HRSD)
                     
                     
                        
                           
                              Suite Certification - Now Assist for HR Service Delivery Pro Plus
                              41
                           
                        
                     
                  
               
                  
                     
                        Now Assist for IT Service Management (ITSM)
                     
                     
                        
                           
                              Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
                              87
                           
                        
                     
                  
               
                  
                     
                        Risk, Resilience, Sustainability
                     
                     
                        
                           
                              Certified Implementation Specialist – Risk and Compliance
                              3
                           
                        
                           
                              Certified Implementation Specialist – Third-party Risk Management (TPRM)
                              3
                           
                        
                     
                  
               
                  
                     
                        Security Incident Response
                     
                     
                        
                           
                              Certified Implementation Specialist – Security Incident Response
                              12
                           
                        
                     
                  
               
                  
                     
                        Software Asset Management (SAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Software Asset Management
                              32
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Pro
                     
                     
                        
                           
                              Micro-Certification - Agile and Test Management Implementation
                              5
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – Strategic Portfolio Management
                              32
                           
                        
                     
                  
               
                  
                     
                        Vulnerability Response
                     
                     
                        
                           
                              Certified Implementation Specialist – Vulnerability Response
                              12
                           
                        
                     
                  
               
                  
                     
                        Workflow Data Fabric
                     
                     
                        
                           
                              Suite Certification - Workflow Data Fabric
                              1
                           
                        
                     
                  
               
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Expertise classification
        
    
        
            
    
        
            Embodies experience, knowledge, and education.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Certified Master Architect (CMA)
        
    
        
            
    
        
            The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
        
    
        
        
    
      
         
            
               Skilled individual(s)
            
            
               4
            
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Certified Technical Architect (CTA)
        
    
        
            
    
        
            The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
        
    
        
        
    
      
         
            
               Skilled individual(s)
            
            
               13
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Accreditations
        
    
        
            
    
        
            Certifies the level of training and expert knowledge.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Presales Accreditation
        
    
        
            
    
        
            Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               89
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Sales Accreditation
        
    
        
            
    
        
            Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               396
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Delivery Accreditation
        
    
        
            
    
        
            Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               401
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Focus industries
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Energy and Utilities
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Financial Services
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Healthcare and Life Sciences
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Manufacturing
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Retail and Hospitality
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Service Provider
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        TMT
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Telecom Media Technology
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Transportation and Logistics
        
    
        
        
    
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Location and coverage
        
    
        
            
    
        
            The partner’s coverage location, validated by ServiceNow.
        
    
        
        
            
        
            
        
            
        
            
        
    
         
            Reseller
Service Provider
Consulting & Implementation
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     Canada, United States
                     Edison, United States
                  
                     
                        Asia Pacific & Japan
                     
                     India, Japan, Singapore
                     Mumbai, India
                  
                     
                        Europe, Middle East & Africa
                     
                     United Arab Emirates, Switzerland, Cyprus, Germany, Denmark, France, United Kingdom, Italy, Norway, Poland, Qatar, Saudi Arabia, Sweden, South Africa
                     Dubai, United Arab Emirates | London, United Kingdom | Doha, Qatar | , Al Aqeeq Riyadh, Riyadh, Saudi Arabia
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     Canada, United States
                     Edison, United States
                  
                     
                        Asia Pacific & Japan
                     
                     Australia, India, Singapore
                     Mumbai, India
                  
                     
                        Europe, Middle East & Africa
                     
                     United Arab Emirates, Switzerland, Cyprus, Germany, Denmark, France, United Kingdom, Italy, Norway, Qatar, Saudi Arabia, Sweden, South Africa
                     Dubai, United Arab Emirates | London, United Kingdom | Doha, Qatar | , Al Aqeeq Riyadh, Riyadh, Saudi Arabia
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     Canada, United States
                     Edison, United States
                  
                     
                        Asia Pacific & Japan
                     
                     India, Japan, Singapore
                     Mumbai, India
                  
                     
                        Europe, Middle East & Africa
                     
                     United Arab Emirates, Switzerland, Germany, France, United Kingdom, Italy, Norway, Qatar, Saudi Arabia, Sweden
                     Dubai, United Arab Emirates | London, United Kingdom | Doha, Qatar | , Al Aqeeq Riyadh, Riyadh, Saudi Arabia
                  
               
            
         
      
   
    
 
    
    
        
    
    
    
    
    
        
        
    
        Partner resources and collateral
        
    
        
            
    
        
            Partners are encouraged to use the Partner Portal for uploading purposes.
        
    
        
        
            
        
    
        
     
    
 
    
    
        
    
    
    
    
        
    
    
    
	
		
    
    
    
    
    
    
               
    
    
    
    
    
    
		
    
    
        
        
    
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        Additional resources
        
    
    
    
      
        
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        Topics
        
    
    
    
      
        
          The ServiceNow Reseller Partner Program
        
        
      
    
      
        
          The ServiceNow Service Provider Partner Program
        
        
      
    
      
        
          The ServiceNow Consulting & Implementation Partner Program
        
        
      
    
      
        
          The ServiceNow Build Partner Program