ManageEngine

ManageEngine offers a suite of IT management software including: Desktop Management, Active Directory Management and Security Management.

About ManageEngine

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops, and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan, and China. For more information, please visit buzz.manageengine.com; follow the company blog at blogs.manageengine.com, on Facebook at www.facebook.com/ManageEngine, and on Twitter @ManageEngine.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Pleasanton, California, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.