A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Maryville Consulting Group
Maryville Consulting Group delivers consistent strategy execution to help organizations through every stage of their transformation journey. With the knowledge and expertise gained from delivering across a majority of the Fortune 500, Maryville advisors offer highly prescriptive recommendations – a key reason they consistently earn the highest customer satisfaction scores in the industry.
A ServiceNow partner since 2009, Maryville Consulting Group has helped hundreds of organizations improve and automate businesses processes with an Enterprise Service Management (ESM) context. Maryville's expertise in Product Management, Digital Operations, and Technology Business Management provides clients with the prescriptive end-to-end value delivery model on how to organize, how to operate, and how to measure value.
For more information, visit www.maryville.com.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 4
- Certified Implementation Specialist – Field Service Management 5
- Suite Certification - CSM Professional 4
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 5
- Suite Certification - HR Professional 5
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 9
- Certified Implementation Specialist – Software Asset Management 6
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 8
- Certified Implementation Specialist – Event Management 5
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 16
- Suite Certification - ITSM Professional 13
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 4
- Certified Implementation Specialist – Project Portfolio Management 4
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
United States
Headquarters
St Louis, Missouri, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
Product Line Achievements
- IT Asset Management
- Strategic Portfolio Management
- IT Operations Management
- HR Service Delivery
- IT Service Management
SERVICENOW WORKFLOW ACHIEVEMENTS
- Employee Workflow
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.57 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)