Maryville Consulting Group

Maryville Consulting Group helps organizations maximize the value of enterprise services through the ServiceNow platform.

About Maryville Consulting Group

Maryville Consulting Group delivers consistent strategy execution to help organizations through every stage of their transformation journey. With the knowledge and expertise gained from delivering across a majority of the Fortune 500, Maryville advisors offer highly prescriptive recommendations – a key reason they consistently earn the highest customer satisfaction scores in the industry. A ServiceNow partner since 2009, Maryville Consulting Group has helped hundreds of organizations improve and automate businesses processes with an Enterprise Service Management (ESM) context. Maryville's expertise in Product Management, Digital Operations, and Technology Business Management provides clients with the prescriptive end-to-end value delivery model on how to organize, how to operate, and how to measure value. For more information, visit www.maryville.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 9
  • Certified Implementation Specialist – Software Asset Management 6
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 16
  • Suite Certification - ITSM Professional 13
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

St Louis, Missouri, United States

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Asset Management, Strategic Portfolio Management, Now Platform App Engine, IT Operations Management, HR Service Delivery, Customer Service Management, IT Service Management

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.77 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.