Maryville Consulting Group

Maryville Consulting Group helps organizations maximize the value of enterprise operations through the ServiceNow platform.

About Maryville Consulting Group

Maryville Consulting Group helps clients transform into technology-enabled businesses. In a dynamic business world, Maryville delivers consistent strategy execution to help organizations through every state of their transformation journey. With the knowledge and expertise gained from delivering more than 5,000 engagements, Maryville advisors offer highly prescriptive recommendations – a key reason they consistently earn the highest customer satisfaction scores in the industry. A ServiceNow implementation partner since 2009, Maryville Consulting Group has helped hundreds of organizations improve and automate businesses processes with enterprise operations, including: Customer Service Management (CSM), IT Service Management (ITSM), Portfolio & Project Management (ITBM), Facilities Service Management, Software Asset Management (SAM), Field Service Management (FSM), Application Portfolio Managment (APM), HR Service Delivery (HRSD) & Contract. For more information, visit www.maryville.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 10
  • Certified Implementation Specialist – Software Asset Management 4
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 5
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 7
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 15
  • Suite Certification - ITSM Professional 12
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

St Louis, Missouri, United States

ServiceNow Partner Type

Sales, Services

Product Line Expertise

IT Asset Management, IT Service Management, IT Operations Management, Customer Service Management, IT Business Management, Now Platform App Engine

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.81 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.