Mastek Limited

Mastek is an enterprise digital transformation specialist that engineers excellence for customers across 40 countries.

About Mastek Limited

Mastek is an enterprise digital transformation specialist that engineers excellence for customers across 40 countries, including the UK, Europe, US, Middle East, Asia Pacific and India. We help enterprises navigate the digital landscape and stay competitive by unlocking the power of data, modernising applications and accelerating digital advantage for our customers.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    India

Partner Locations

  • APJ

    India

Headquarters

Navi Mumbai, Maharashtra, India

ServiceNow Partner Type

Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.