Mediro Business Service Management (PTY) LTD

We specialise in the provision of Service Management, IT Operations and Information Security solutions and services local & international customers.

About Mediro Business Service Management (PTY) LTD

Mediro ICT are a leading ServiceNow partner in South Africa, we are enthusiastic about providing value adding ServiceNow services to solve service management challenges. With countless satisfied customers, we continue to grow our market share in South Africa by successfully delivering the ServiceNow platform in its entirety and associated services. Our focus is to provide ServiceNow services in a manner, which best suit, our customer's needs, budget and level of complexity. Our high service standards and recommendations take the guesswork out of IT Service Management decisions and help clients get the most from their service management experience. With one of the most experienced team of Service Management professionals in the Southern African market today. We believe that when it comes ServiceNow implementation and support, it is critical to be able to provide customers with experienced professionals who understand the ServiceNow platform and the relevant processes.

ServiceNow Designations & Awards

EMEA Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    South Africa

ServiceNow Resale Territories

  • EMEA

    South Africa

Partner Locations

  • EMEA

    South Africa

ServiceNow Assure

Headquarters

Centurion, Gauteng, South Africa

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.63 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.