Mediro Business Service Management (PTY) LTD

We specialise in the provision of Service Management, IT Operations and Information Security solutions and services local & international customers.

About Mediro Business Service Management (PTY) LTD

Mediro ICT are a leading ServiceNow partner in South Africa, we are enthusiastic about providing value adding ServiceNow services to solve service management challenges. With countless satisfied customers, we continue to grow our market share in South Africa by successfully delivering the ServiceNow platform in its entirety and associated services. Our focus is to provide ServiceNow services in a manner, which best suit, our customer's needs, budget and level of complexity. Our high service standards and recommendations take the guesswork out of IT Service Management decisions and help clients get the most from their service management experience. With one of the most experienced team of Service Management professionals in the Southern African market today. We believe that when it comes ServiceNow implementation and support, it is critical to be able to provide customers with experienced professionals who understand the ServiceNow platform and the relevant processes.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
EMEA Regional Partner Award 2021


  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    South Africa

ServiceNow Resale Territories

  • EMEA

    Nigeria, South Africa

Partner Locations

  • EMEA

    South Africa


Centurion, Gauteng, South Africa

ServiceNow Assure

  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

0 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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