MetaPhase Consulting LLC

MetaPhase Consulting (MPC), an 8(a)-certified IT consulting firm enthusiastically blending the right technology and strategy to realize your goals.

About MetaPhase Consulting LLC

MetaPhase Consulting is an 8(a) certified IT and Management consulting firm located in the Washington, D.C. metro area. We operate at the intersection of business and IT -- creating, deploying, and supporting practical solutions that serve as a force multiplier for the government. MetaPhase provides proven, highly effective consultants to support the planning, development, implementation, and change management associated with Federal Programs.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Public Sector Designations

US Federal Socio-Economic Status

Economically Disadvantaged Minority-Owned Small Business (EDMOSB), Minority-Owned Small Business (MOSB), Small Disadvantaged Business (SDB), Small Disadvantaged Business 8(a) Certified

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Public Sector, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.