MFEC PLC

MFEC is a Thailand’s listed leading System Integrator company. We provide IT consultancy to top tier clients. Our goal is to be the trusted partner.

About MFEC PLC

MFEC is a Thailand’s listed leading System Integrator company. We are founded in 1997 as a System Integrator focusing on IT Infrastructure. As always transform and adapt, not only we provide IT consultancy, complex IT solution development, IT-enabled services, and IT infrastructure enablement to top tier clients in various business sectors, we are now into venture building business to drive innovation via our startups and partnership approach. We believe in people excellence therefore we invest in research and development program, provide a solid employee development and entrepreneurship to our employee. This to persue our goal that is to be the trusted partner via our innovation and service excellence.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Resale Territories

  • APJ

    Thailand

Partner Locations

  • APJ

    Thailand

Headquarters

Chatujak, KrungThep Mahanakorn, Thailand

ServiceNow Partner Type

Sales

Industry

Financial Services, Telecom Media Technology

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.