A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About MFEC PLC
MFEC is a Thailand’s listed leading System Integrator company. We are founded in 1997 as a System Integrator focusing on IT Infrastructure. As always transform and adapt, not only we provide IT consultancy, complex IT solution development, IT-enabled services, and IT infrastructure enablement to top tier clients in various business sectors, we are now into venture building business to drive innovation via our startups and partnership approach.
We believe in people excellence therefore we invest in research and development program, provide a solid employee development and entrepreneurship to our employee. This to persue our goal that is to be the trusted partner via our innovation and service excellence.
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Thailand
ServiceNow Resale Territories
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APJ
Thailand
Partner Locations
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APJ
Thailand
Headquarters
Chatujak, KrungThep Mahanakorn, Thailand
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Financial Services
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)