Microland Ltd

Microland's delivery of digital and “Making Digital Happen” allows technology to do more and intrude less

About Microland Ltd

Microland's delivery of digital makes it easier for enterprises to adopt nextGen Digital infrastructure & allows technology to do more and intrude less Platform First: Deploying intelligent, hyper-automated models for the full stack digital infrastructure & to ensure that digital experiences are reliable Digital Networks: Transforming SDN with Automation, Analytics, and AIOps to enhance & secure user experience Cloud & Apps: Maximizing the potential of the Cloud by Modernizing Apps & deliver Platform-First Ops Digital Workplace: Providing a productive, secure, and collaborative hybrid workplace for the Digital Workforce Cybersecurity: "Cyber Resilient First” approach to protect clients & recover against security risks Industrial IoT: Secure IoT solutions that deliver actionable data, real-time monitoring & predictive analytics Incorporated in 1989 & headquartered in Bengaluru, India, we have 4,500+ digital specialists across offices & delivery centers in NA, EMEA and APAC regions

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    Japan, India

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    Australia, India

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

Headquarters

San Jose, California, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.8 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.