A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Microland Ltd
Microland's delivery of digital makes it easier for enterprises to adopt nextGen Digital infrastructure & allows technology to do more and intrude less
Platform First: Deploying intelligent, hyper-automated models for the full stack digital infrastructure & to ensure that digital experiences are reliable
Digital Networks: Transforming SDN with Automation, Analytics, and AIOps to enhance & secure user experience
Cloud & Apps: Maximizing the potential of the Cloud by Modernizing Apps & deliver Platform-First Ops
Digital Workplace: Providing a productive, secure, and collaborative hybrid workplace for the Digital Workforce
Cybersecurity: "Cyber Resilient First” approach to protect clients & recover against security risks
Industrial IoT: Secure IoT solutions that deliver actionable data, real-time monitoring & predictive analytics
Incorporated in 1989 & headquartered in Bengaluru, India, we have 4,500+ digital specialists across offices & delivery centers in NA, EMEA and APAC regions
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 5
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States
-
APJ
Japan, India
-
EMEA
United Kingdom
ServiceNow Resale Territories
-
AMS
United States
-
APJ
India
-
EMEA
United Kingdom
ServiceNow Service Provider Territories
-
AMS
Canada, United States
-
APJ
Thailand, Australia, India, Singapore
-
EMEA
United Kingdom, Saudi Arabia, United Arab Emirates
Partner Locations
-
AMS
United States
Headquarters
San Jose, California, United States
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.8 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)