Connection

A solutions provider specializing in end-to-end implementations which uniquely automate the entire request, procurement and asset management lifecycle

About Connection

As a Fortune 1000 Global Solutions Provider, we connect enterprise organizations with technology that enhances growth, elevates productivity and empowers innovation. Connection delivers customized IT services and advanced technology solutions, powered by our proprietary MarkITplace® platform, for streamlined eProcurement and reporting. With best-in-class supply chain management, state-of-the-art-tools and exceptional knowledge to solve customer challenges, we help organizations across all industries adapt to the future of technology in the workplace. Connection provides implementation services across the ServiceNow platform with expertise in ServiceNow’s ITSM, and asset management products by creating a unified solution to automate order processing, integrate asset data and eliminate redundancy. A ServiceNow integration to our MarkITplace® platform will positively transform IT Service Management as you know it.

Country and Region Coverage

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Boca Raton, Florida, United States

ServiceNow Partner Type

Sales

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.