A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Connection
As a Fortune 1000 Global Solutions Provider, we connect enterprise organizations with technology that enhances growth, elevates productivity and empowers innovation. Connection delivers customized IT services and advanced technology solutions, powered by our proprietary MarkITplace® platform, for streamlined eProcurement and reporting. With best-in-class supply chain management, state-of-the-art-tools and exceptional knowledge to solve customer challenges, we help organizations across all industries adapt to the future of technology in the workplace. Connection provides implementation services across the ServiceNow platform with expertise in ServiceNow’s ITSM, and asset management products by creating a unified solution to automate order processing, integrate asset data and eliminate redundancy. A ServiceNow integration to our MarkITplace® platform will positively transform IT Service Management as you know it.
Country and Region Coverage
ServiceNow Resale Territories
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AMS
United States
ServiceNow Service Provider Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Boca Raton, Florida, United States
SERVICENOW PARTNER TYPE
- Reseller Premier
- Service Provider Premier
Industry
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)