MOURI Tech LLC

MOURI Tech, your trusted partner in solving complex business challenges.

About MOURI Tech LLC

MOURI Tech leverages ServiceNow to solve complex business challenges for our customers. As a ServiceNow Premier partner, MOURI Tech delivers end-to-end services using ServiceNow modules. Our experience with IT Service Management, IT Business Management, IT Operations Management, Customer Service Management, NOW Mobile modules deliver and results, Improve customer service, robust reporting with performance analytics. We use proven business methodologies including Agile to design, deliver and manage solutions across the ServiceNow platform. From consulting, implementation, integration, service orchestration and stakeholder communication, to training and support we will help you at every stage of implementation. Our team of business consulting experts help with strategies & process optimizations. We always believe in “Listen to the Customer First” approach and do feasibility study and implement or propose new workable solution.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Dallas, Texas, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.