A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About MOURI Tech LLC
MOURI Tech leverages ServiceNow to solve complex business challenges for our customers. As a ServiceNow Premier partner, MOURI Tech delivers end-to-end services using ServiceNow modules. Our experience with IT Service Management, IT Business Management, IT Operations Management, Customer Service Management, NOW Mobile modules deliver and results, Improve customer service, robust reporting with performance analytics. We use proven business methodologies including Agile to design, deliver and manage solutions across the ServiceNow platform.
From consulting, implementation, integration, service orchestration and stakeholder communication, to training and support we will help you at every stage of implementation. Our team of business consulting experts help with strategies & process optimizations. We always believe in “Listen to the Customer First” approach and do feasibility study and implement or propose new workable solution.
Product Line Certifications
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 4
- Certified Implementation Specialist – Event Management 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 7
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
India
ServiceNow Resale Territories
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AMS
United States
ServiceNow Service Provider Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Dallas, Texas, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Government
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)