A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About msg services GmbH
The msg group is an independent, international group of companies with independent companies and more than 10,000 experts in 32 countries. The ServiceNow consultants and specialists at msg services see themselves as "trusted advisors" for our customers, providing sustainable, end-to-end consulting and optimization at the organizational and process level. We advise our customers on the digitization of their business processes, from the initial idea to the successful implementation of the digitized processes. The targeted processes are aligned with the architectures and standards of the ServiceNow platform as well as the specifications of our customers. We also support our customers beyond the completed projects in all questions of process optimization as well as in the establishment of a Center of Excellence for the operation of their ServiceNow platform.
Product Line Certifications
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Germany
ServiceNow Resale Territories
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EMEA
Germany
Partner Locations
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EMEA
Germany
Headquarters
Ismaning, Bavaria, Germany
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)