Nagarro

Nagarro is a global software development and technology consulting company that provides services for digital disruption.

About Nagarro

Nagarro - with a team of 18,000+ experts, no formal headquarters and offices in 33 countries. Nagarro works with a diverse client base comprising more than 750 clients across 50 countries. Nagarro is listed on Deutsche Börse (Symbol: NA9) and is also a part of TecDAX stock index which represents 30 largest technology companies listed on Deutsche Börse. Nagarro specializes in solving the most complex technology challenges in an agile way, called 'Thinking Breakthroughs'. As a ServiceNow Elite partner, Nagarro has completed over 200 projects in the last six years. Our goal is to help customers seamlessly manage their organizational activities on a single robust platform to see value gains through improved productivity, reduced costs, and better experience. Nagarro would be happy to partner with you for your ServiceNow Implementation Services, Consulting, and Managed Services' needs. Let's connect at servicenow@nagarro.com

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 9
  • Certified Implementation Specialist – Event Management 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    Austria

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    Austria

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    Thailand, Australia, India

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    Canada, United States

  • APJ

    Thailand, Australia, India

  • EMEA

    Austria, United Kingdom

ServiceNow Assure

Headquarters

Gurugram, Haryana, India

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.19 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.