We work with organizations where platform decisions carry real weight. Governance, architecture, and long-term outcomes are not optional. We are built differently from traditional consulting models, with an architecture-first approach where strategy and platform design lead every engagement. Delivery follows with intention. Our teams are senior-led, including Certified Master Architects and Certified Technical Architects. This is how we support leaders making high-stakes platform decisions.
Our focus areas include: AI, Architecture & Governance - Platform strategy, governance models, and scalable AI adoption. Connecting ITOM, ITAM, SPM, and EA into a unified, accountable operating model. Customer Workflows - Modernizing CRM, CPQ, field service, and digital experience on ServiceNow. And deep domain expertise across the insurance value chain, supported by purpose-built IP and accelerators.
Naitiv Partners Inc
Naitiv is an AI-native, advisory & architecture-first ServiceNow partner built for enterprise transformation.
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Customer satisfaction score
5 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Houston, Texas, United States
Naitiv Partners Inc
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Partner Types
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Naitiv Partners Inc
We work with organizations where platform decisions carry real weight. Governance, architecture, and long-term outcomes are not optional. We are built differently from traditional consulting models, with an architecture-first approach where strategy and platform design lead every engagement. Delivery follows with intention. Our teams are senior-led, including Certified Master Architects and Certified Technical Architects. This is how we support leaders making high-stakes platform decisions.
Our focus areas include: AI, Architecture & Governance - Platform strategy, governance models, and scalable AI adoption. Connecting ITOM, ITAM, SPM, and EA into a unified, accountable operating model. Customer Workflows - Modernizing CRM, CPQ, field service, and digital experience on ServiceNow. And deep domain expertise across the insurance value chain, supported by purpose-built IP and accelerators.
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Partner Types
Operates in the following capacities.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Select
The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer (CAD)
3
Customer Service Management (CSM)
Suite Certification - CSM Professional
2
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Human Resources (HR)
Suite Certification - HR Professional
2
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
1
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
3
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
4
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
3
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Government
Manufacturing
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Houston, United States
Asia Pacific & Japan
Australia, Japan, South Korea, New Zealand
Europe, Middle East & Africa
Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program