Netgain AB

Netgain help companies to digitize their processes and services in a short time - realizing great employee experiences.

About Netgain AB

Netgain help companies to digitize their processes and services in a short time - realizing great employee experiences. With our solid knowledge in digital automation, we streamline manual routines, orders and processes for quick results and increased efficiency with your ServiceNow platform. - "Automation made easy"

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden

ServiceNow Resale Territories

  • EMEA

    Sweden

Partner Locations

  • EMEA

    Sweden

ServiceNow Assure

Headquarters

Stockholm, Stockholm County, Sweden

ServiceNow Partner Type

Sales, Services

Industry

Government

Customer Satisfaction Score

4.11 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.