NetImpact Strategies

NetImpact is a woman-owned business specializing in leading Digital Transformation through distinctive solutions focused on delivering mission value.

About NetImpact Strategies

NetImpact’s ServiceNow certified experts deliver workflow-based digital transformation for a wide variety of civilian and military Government clients. Our approach - enables teams to deliver applications and implementations tailored to maximize efficiency, adoption, and return on investment. Our team of certified ServiceNow staff includes Certified Application Developers and Certified Implementation Specialists for ITSM, APM,PPM, Software Asset Management, Customer Service Management, and Security Operations. Our approach aligns with each client's unique needs, whether it's an ITSM implementation following ServiceNow best practices or highly tailored and integrated workflows based on the Now Platform. As an ISO/IEC 20000-1:2018, 27001:2013, ISO 9001:2015 certified and CMMI per Level 3 appraised company, we execute consistent, structured, and independently reviewed processes with checks and balances to ensure consistent delivery of high-quality solutions.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 5

Public Sector Designations

US Federal Socio-Economic Status

Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business 8(a) Certified

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Chantilly, Virginia, United States

ServiceNow Partner Type

Next Gen Authorized Training, Public Sector, Sales, Services, Technology

Product Line Achievements

Now Platform App Engine, IT Service Management

Industry

Government

Customer Satisfaction Score

4.78 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.