New River Systems Corporation

New River Systems is a certified Service-Disabled Veteran-Owned Small Business, Minority Business Enterprise

About New River Systems Corporation

New River Systems is a certified Service-Disabled Veteran-Owned Small Business, Minority Business Enterprise that delivers comprehensive information technology and business systems consulting services. Our mission is to provide the highest quality professional consulting services for the best value within a variety of commercial industries (Healthcare, Energy, Aerospace & Defense), and in public sector (Federal, State, Local, and Education). Whether in a leadership or advisory role we focus on delivering business results through collaborative relationships with our clients, staff and strategic alliance partners.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Ashburn, Virginia, United States

ServiceNow Partner Type

Services

Industry

Government, Healthcare and Life sciences

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.