NewRocket LLC

Creating Meaningful Experiences & Extraordinary Results with ServiceNow

About NewRocket LLC

We are on a mission to Go Beyond for our Clients. We deliver meaningful experiences and extraordinary results with ServiceNow. We go beyond to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Offerings and Solutions

view more - Enterprise Resilience
Operational Excellence
Enterprise Resilience

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 38
  • Certified Implementation Specialist – Field Service Management 6
  • Suite Certification - CSM Professional 21
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 19
  • Certified Implementation Specialist – Vendor Risk Management 15
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 23
  • Suite Certification - HR Professional 14
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 10
  • Certified Implementation Specialist – Software Asset Management 12
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 37
  • Certified Implementation Specialist – Event Management 18
  • Certified Implementation Specialist – Service Mapping 10
IT Service Management
  • Certified Implementation Specialist – IT Service Management 103
  • Suite Certification - ITSM Professional 52
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 10
  • ServiceNow Certified Application Developer 99
Security Operations
  • Certified Implementation Specialist – Security Incident Response 13
  • Certified Implementation Specialist – Vulnerability Response 16
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 14
  • Certified Implementation Specialist – Project Portfolio Management 11

Public Sector Designations

US Federal Socio-Economic Status


Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ


  • EMEA

    Ireland, The Netherlands, United Kingdom

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    Ireland, The Netherlands, United Kingdom

Partner Locations

  • AMS

    Canada, United States

  • APJ


  • EMEA

    United Kingdom


Vista, California, United States

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • IT Operations Management
  • Now Platform App Engine
  • Customer Service Management
  • IT Asset Management
  • Governance, Risk and Compliance
  • Strategic Portfolio Management
  • Security Operations
  • Creator Workflow
  • Customer Workflow
  • Next Gen Authorized Training
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.29 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)