HUBZone
About Highmetric LLC
We are on a mission to Go Beyond for our Clients. We deliver meaningful experiences and extraordinary results with ServiceNow. We go beyond to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter.
NewRocket is the world's largest privately held ServiceNow-only partner, and is the combination of 6 award winning companies: Fishbone Analytics, Highmetric, Iceberg Networks, NewRocket Inc., Service Stack Technologies, and Vorto.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
2 -
Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 11
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 11
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 13
- Certified Implementation Specialist – Vendor Risk Management 9
HR Service Delivery
- Certified Implementation Specialist – Human Resources 13
- Suite Certification - HR Professional 11
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 5
- Certified Implementation Specialist – Software Asset Management 8
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 3
- Certified Implementation Specialist – Discovery 19
- Certified Implementation Specialist – Event Management 14
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 45
- Suite Certification - ITSM Professional 29
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 2
- ServiceNow Certified Application Developer 38
Security Operations
- Certified Implementation Specialist – Security Incident Response 9
- Certified Implementation Specialist – Vulnerability Response 7
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 10
- Certified Implementation Specialist – Project Portfolio Management 10
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States
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APJ
India
-
EMEA
United Kingdom
ServiceNow Resale Territories
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AMS
Canada, United States
-
APJ
India
-
EMEA
Ireland, United Kingdom
ServiceNow Service Provider Territories
-
APJ
India
Partner Locations
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AMS
Canada, United States
-
APJ
India
-
EMEA
United Kingdom
ServiceNow Assure
Headquarters
Vista, California, United States
ServiceNow Partner Type
Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services, Technology
Product Line Achievements
Now Platform App Engine, IT Asset Management, HR Service Delivery, Customer Service Management, IT Service Management, Governance, Risk and Compliance, Strategic Portfolio Management, Security Operations
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.48 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.