NewRocket LLC

Creating Meaningful Experiences & Extraordinary Results with ServiceNow

About NewRocket LLC

We are on a mission to Go Beyond for our Clients. We deliver meaningful experiences and extraordinary results with ServiceNow. We go beyond to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter. NewRocket is the world's largest privately held ServiceNow-only partner, and is the combination of 6 award winning companies: Fishbone Analytics, Highmetric, Iceberg Networks, NewRocket Inc., Service Stack Technologies, and Vorto.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 13
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 13
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 12
  • Certified Implementation Specialist – Vendor Risk Management 10
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 15
  • Suite Certification - HR Professional 17
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 6
  • Certified Implementation Specialist – Software Asset Management 14
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 19
  • Certified Implementation Specialist – Event Management 18
  • Certified Implementation Specialist – Service Mapping 6
IT Service Management
  • Certified Implementation Specialist – IT Service Management 46
  • Suite Certification - ITSM Professional 29
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 4
  • ServiceNow Certified Application Developer 30
Security Operations
  • Certified Implementation Specialist – Security Incident Response 10
  • Certified Implementation Specialist – Vulnerability Response 10
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 14
  • Certified Implementation Specialist – Project Portfolio Management 11

Public Sector Designations

US Federal Socio-Economic Status

HUBZone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    Ireland, United Kingdom

ServiceNow Service Provider Territories

  • APJ

    India

Partner Locations

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, Now Platform App Engine, IT Asset Management, HR Service Delivery, Customer Service Management, IT Service Management, Governance, Risk and Compliance, Strategic Portfolio Management, Security Operations

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.53 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.