Nexon and CSA

Nexon and CSA

About Nexon and CSA

Since 2000, Nexon Asia Pacific (Nexon) has been helping organizations connect with innovative technology on their journey to the cloud and digital. In 2021 Nexon acquired CSA, one of the region's leading ServiceNow partners who deliver consulting, admin services, and managed services on the Now Platform. The sum of parts combines CSA's status as a trusted advisor for digital transformation with Nexon's industry expertise to deliver end-to-end solutions across tertiary education, telecommunications, not-for-profit, all levels of government, retail, FSI, mining, and utilities, amongst many other private and public entities. Ask us how we can help you to develop, or redevelop, an enterprise service strategy and roadmap for delivering digital services throughout your organization. For more information visit www.nexon.com.au and www.csa.com.au.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

ServiceNow Service Provider Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

Headquarters

Summer Hill, New South Wales, Australia

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.37 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.