Nihilent Ltd

Nihilent is a global consulting and services company that uses a human-centered approach to problem-solving and change management

About Nihilent Ltd

Nihilent is a global consulting and services company that uses a human-centered approach to problem-solving and change management. Nihilent’s comprehensive range of expertise in customer research, process, and technology enables newer heights of business performance. Nihilent enables customers to realize these strategic goals through its comprehensive Business Consulting, Analytics, and Technology offerings. Nihilent has partnered with ServiceNow to help businesses be more efficient. Using Nihilent’s ServiceNow capabilities, IT and business users can access workflows and Data seamlessly, enabling them to run their businesses successfully and address end-customer problems efficiently. In addition, our 500+ Design Thinkers and ServiceNow-experienced consultants are helping enterprises reap the benefits of the ServiceNow platform.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    3
  • Sales Accreditation
    5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    Ireland, United Kingdom, South Africa

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    Ireland, United Kingdom, South Africa

Partner Locations

  • APJ

    India

Headquarters

Pune, Maharashtra, India

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Accreditation
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.33 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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