A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Nihilent Ltd
Nihilent is a global consulting and services company that uses a human-centered approach to problem-solving and change management. Nihilent’s comprehensive range of expertise in customer research, process, and technology enables newer heights of business performance. Nihilent enables customers to realize these strategic goals through its comprehensive Business Consulting, Analytics, and Technology offerings.
Nihilent has partnered with ServiceNow to help businesses be more efficient. Using Nihilent’s ServiceNow capabilities, IT and business users can access workflows and Data seamlessly, enabling them to run their businesses successfully and address end-customer problems efficiently. In addition, our 500+ Design Thinkers and ServiceNow-experienced consultants are helping enterprises reap the benefits of the ServiceNow platform.
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
India
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EMEA
Ireland, United Kingdom, South Africa
ServiceNow Resale Territories
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AMS
United States
-
APJ
India
-
EMEA
Ireland, United Kingdom, South Africa
Partner Locations
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APJ
India
Headquarters
Pune, Maharashtra, India
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)