Nihilent Ltd

Nihilent is a global consulting and services company that uses a human-centered approach to problem-solving and change management

About Nihilent Ltd

Nihilent is a global consulting and services company that uses a human-centered approach to problem-solving and change management. Nihilent’s comprehensive range of expertise in customer research, process, and technology enables newer heights of business performance. Nihilent enables customers to realize these strategic goals through its comprehensive Business Consulting, Analytics, and Technology offerings. Nihilent has partnered with ServiceNow to help businesses be more efficient. Using Nihilent’s ServiceNow capabilities, IT and business users can access workflows and Data seamlessly, enabling them to run their businesses successfully and address end-customer problems efficiently. In addition, our 500+ Design Thinkers and ServiceNow-experienced consultants are helping enterprises reap the benefits of the ServiceNow platform.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

Partner Locations

  • APJ

    India

Headquarters

Pune, Maharashtra, India

ServiceNow Partner Type

Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.