Nomura Research Institute, Ltd.


About Nomura Research Institute, Ltd.

野村総合研究所(NRI)は、1965年に日本初の民間シンクタンクとして誕生して以来、長年にわたり、企業戦略の提案や政策提言、システム開発・運用を行ってきました。 新しい社会のパラダイムを洞察し、その実現を担う「未来社会創発企業」を理念に掲げ、「コンサルティング」「金融ITソリューション」「産業ITソリューション」「IT基盤サービス」の4事業を通じて、国内外の企業・行政の活動や、社会・暮らしを支えています。 グループ従業員数は13,000人を超え、世界に約70拠点を配してグローバルに事業を展開しています。 関連ソリューション: デジタル業務改革

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Professional 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ



Chiyoda-Ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Services


Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.