Norima Consulting

Norima partners to help you leverage the full power of the platform, with custom app development, integrations, and collaborative implementations

About Norima Consulting

Norima has deep technical knowledge of the platform, along with stellar advisory consulting, and Project management expertise. This combination enables us to become a valuable, long-term, partner with you in your ServiceNow journey. If you are just getting started and are looking for guidance, or are an established customer who needs help implementing new functionality, or just need some extra capacity to get you over the hump, we are here to help.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 5
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 4
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 6
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

San Diego, California, United States

ServiceNow Partner Type

Sales, Services

Product Line Expertise

Customer Service Management, IT Service Management, HR Service Delivery, IT Asset Management

Industry

Financial Services, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.95 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.