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OPEN Tecnologia

Servicenow Sales, Consulting and Implementation Partner

About OPEN Tecnologia

425 / 5000 Since 1994, we've been connecting people, functions and systems across your organization (IT, HR, Customer Service, Finance, Shared Service Center, etc.), helping to transform our clients' businesses, through the use of information technology, to build, operate, protect and analyze results. How can we help them? Our Services are based on best practices developed and tested by Servicenow (Now Creator). We can work together with your company's teams to standardize the use of the platform, increase efficiency, identify opportunities for continuous improvement, increase efficiency, achieve gains and increase employee and customer satisfaction. • Implementation We employ ServiceNow's proven implementation methodology (Now Creator), which ensures your solution is deployed right the first time and helps you achieve maximum value in your business. • Support and Continuous Evolution It includes a series of activities, such as technical support, system maintenance, software upda

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    6
  • Sales Accreditation
    6
  • Delivery Accreditation
    3

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

Partner Website
Headquarters

Rio de Janeiro, RJ-Rio de Janeiro, Brazil

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Certification
  • Accreditation
Industry
Customer Satisfaction Score

4.5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.