A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Orange Business Services
We provide converged voice, data and mobile services as well as IT expertise and managed services, all designed to transform business processes and improve productivity. A global integrated operator, Orange Business Services is present in 166 countries and territories and serves customers in 220, around the world. Orange Business Services is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers. Building on extensive experience in data communications, Orange Business Services serves over 3,700 large business customers, including two-thirds of the top 100 companies in the Business Week "Global 1000".
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Certified Implementation Specialist – Field Service Management 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 12
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 5
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
France
ServiceNow Resale Territories
-
EMEA
France
ServiceNow Service Provider Territories
-
EMEA
The Netherlands, Luxembourg, France, United Kingdom, Belgium, Poland
Partner Locations
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EMEA
France
Headquarters
Cesson Sevigne, Ille-et-Vilaine, France
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Industry
Customer Satisfaction Score
3 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)