Orange Business Services

Orange Business Services represents the business communications solutions and services provided by the Orange Group.

About Orange Business Services

We provide converged voice, data and mobile services as well as IT expertise and managed services, all designed to transform business processes and improve productivity. A global integrated operator, Orange Business Services is present in 166 countries and territories and serves customers in 220, around the world. Orange Business Services is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers. Building on extensive experience in data communications, Orange Business Services serves over 3,700 large business customers, including two-thirds of the top 100 companies in the Business Week "Global 1000".

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 24
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 6

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Resale Territories

  • EMEA

    France

ServiceNow Service Provider Territories

  • EMEA

    The Netherlands, Luxembourg, France, United Kingdom, Belgium, Poland

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

Cesson Sevigne, Ille-et-Vilaine, France

ServiceNow Partner Type

Sales, Service Provider, Services

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.