PagerDuty, Inc.

Leverage ServiceNow's workflow and ticketing capabilities with PagerDuty's robust on-call scheduling, notifications and escalations.

About PagerDuty, Inc.

PagerDuty is an incident resolution platform that integrates with IT Operations and DevOps monitoring stacks to improve operations reliability. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident resolution process by reducing alert noise and resolution times. With more than 200 native integrations, automated scheduling, escalations, advanced reporting and guaranteed availability, PagerDuty is trusted by over 8,000 organizations globally to increase business and employee efficiency.

Country and Region Coverage

Partner Locations

  • AMS

    United States


San Francisco, California, United States

ServiceNow Partner Type



Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.