A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Perficient Inc
Perficient imagines, creates, engineers, and runs digital transformation solutions that help our clients exceed customers’ expectations, outpace the competition, and grow their businesses. With unparalleled strategy, creative, and technology capabilities, Perficient brings big thinking and innovative ideas, along with a practical approach to our customers. Since our founding in 1997, Perficient has grown from a startup to an industry leader serving clients from a network of offices across North America as well as via global delivery centers in China, India, Colombia, and Eastern Europe. Perficient has achieved over $612 million dollars in revenue in 2020 and a 90% repeat business rate through deep domain expertise with a vast array of platforms, broad solutions portfolios, dedicated industry expertise, and strong partnerships with the world's leading technology vendors. Visit our website to learn more at Perficient.com.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Operations Management
- Certified Implementation Specialist – Discovery 3
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 7
Security Operations
- Certified Implementation Specialist – Security Incident Response 2
- Certified Implementation Specialist – Vulnerability Response 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States, Mexico
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Saint Louis, Missouri, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Telecom Media Technology
Customer Satisfaction Score
4 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)