Perficient Inc

Perficient is a global digital consultancy transforming how the world's biggest brands connect with customers and grow their business.

About Perficient Inc

Perficient is an award-winning global digital consultancy with thousands of skilled strategists and technologists in the US, Latin America, and India. With unparalleled strategy, creativity, and technology capabilities, Perficient brings big thinking and innovative ideas, along with a practical approach to our customers. Since our founding in 1997, Perficient has grown from a startup to an industry leader serving clients from a network of offices across North America as well as through our global delivery centers in China, India, Colombia, and Eastern Europe. Our industry expertise spans healthcare modernization to financial services transformation, and our global team of experts is highly proficient in ServiceNow's enterprise capabilities, providing advantages to HR, CSM, PMO, IT, and other operational teams within businesses. Learn more about our story and our ServiceNow capabilities at Perficient.com.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Service Provider Partner

Accreditations

  • Presales Accreditation
    7
  • Sales Accreditation
    16
  • Delivery Accreditation
    12

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 9
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Mexico

ServiceNow Resale Territories

  • AMS

    United States, Mexico

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Saint Louis, Missouri, United States

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
  • Service Provider Premier
Product Line Achievements
  • Certification
  • Accreditation
Industry
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Telecom Media Technology
Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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