Perficient Inc

Perficient is a global digital consultancy transforming how the world’s biggest brands connect with customers and grow their business.

About Perficient Inc

Perficient imagines, creates, engineers, and runs digital transformation solutions that help our clients exceed customers’ expectations, outpace the competition, and grow their businesses. With unparalleled strategy, creative, and technology capabilities, Perficient brings big thinking and innovative ideas, along with a practical approach to our customers. Since our founding in 1997, Perficient has grown from a startup to an industry leader serving clients from a network of offices across North America as well as via global delivery centers in China, India, Colombia, and Eastern Europe. Perficient has achieved over $612 million dollars in revenue in 2020 and a 90% repeat business rate through deep domain expertise with a vast array of platforms, broad solutions portfolios, dedicated industry expertise, and strong partnerships with the world's leading technology vendors. Visit our website to learn more at Perficient.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Saint Louis, Missouri, United States

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Target Company Size

1,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.