POPX Ltd

Transformation for Managed Service Providers

About POPX Ltd

POPX is a fully managed and integrated MSP Platform that transforms operations, service and business management functions with a fraction of the time and risk it would take a service provider to do themselves. By re-engineering the customer experience, Smart MSPs deliver comprehensive cloud services more efficiently and profitably.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Dartford, Kent, United Kingdom

ServiceNow Partner Type

Service Provider

Industry

Telecom Media Technology

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.