IKC

We provide tailored solutions and valuable insights to help our clients streamline processes, improve efficiency, and drive business success.

About IKC

IKC is a trusted partner for businesses looking to optimize their use of ServiceNow. With a focus on customer satisfaction and a dedication to guiding clients in the right direction, we provide valuable insights and solutions that are tailored to each client's unique needs and goals. Whether we are helping a company with a specific project or providing ongoing support and guidance, we are committed to delivering the highest level of service possible. Our expertise in ServiceNow enables us to help clients streamline their processes, improve efficiency, and drive business success. We prioritize the needs of our clients and work to provide them with the best solutions for their specific needs. Our approach is proactive and forward-thinking, ensuring that our clients receive the highest level of service and support possible.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1
  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 14
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    South Korea, New Zealand

ServiceNow Resale Territories

  • APJ

    South Korea, Australia, New Zealand

ServiceNow Service Provider Territories

  • APJ

    South Korea, New Zealand

Partner Locations

  • APJ

    New Zealand

ServiceNow Assure

Headquarters

Auckland, Auckland, New Zealand

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.8 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.