Primoris NZ Limited Trading is doing business as Integrated Knowledge Consulting (IKC)

About IKC

Primoris NZ Limited Trading, doing business as Integrated Knowledge Consulting (IKC) are business process experts. We help organisations reduce cost and increase internal and external customer satisfaction through the understanding and automation of business processes. We enable IT to say "YES" to their stakeholders Our team is based in Auckland, and we help customers get the best out of the IT management tools they have. We have grown a strong business on our ability to deliver for our clients and through our experience, capacity and capability. "Integrating our knowledge for your success"

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    New Zealand

ServiceNow Resale Territories

  • APJ

    South Korea, Australia, New Zealand

Partner Locations

  • APJ

    New Zealand

ServiceNow Assure


Auckland, Auckland, New Zealand

ServiceNow Partner Type

Sales, Services


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.